TROUBLEShOOTING
Before you call
Solutions to Common Problems
Review this list before you call for service. This list covers problems that are not the result of defective materials or workmanship.
PROBLEM |
| POSSIBLE SOLUTION |
| ||
The unit leaves smoke |
| • Make sure the sensor is not blocked or clogged. |
and odors in the air. |
| • Move the unit closer to the offending odors. |
|
| • Replace the filters as needed. |
|
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|
The unit seems to |
| • Replace the filters as needed. |
produce odors. |
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|
The air quality light is |
| • Clear the sensor with a vacuum cleaner, as it may be blocked |
green, but there is still |
| or clogged. |
dust/odor in the air. |
|
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|
|
The air quality light is |
| • Clear the sensor with a vacuum cleaner, as it may be blocked |
yellow or red, but the |
| or clogged. |
air seems clean. |
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|
Unit makes a ticking |
| • This indicates that the PlasmaTRUETM function is working. |
sound. |
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Unit interferes with |
| • Because this unit radiates radio frequency energy, we suggest |
radio or television |
| you try one or more of the following: |
reception. |
| - For better reception, adjust the television/radio antenna. |
|
| - Move the unit away from the affected television/radio. |
|
| - Plug the unit power cord into an outlet different from the |
|
| television/radio power cord. |
|
|
|
The FILTER |
| • With the power on, press the FILTER REPLACEMENT button |
REPLACEMENT |
| and hold for |
indicator remains lit |
|
|
after replacing the True |
|
|
HEPA and/or Carbon |
|
|
Filter. |
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