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Dell D530 manual Troubleshooting

Models: D530

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12Troubleshooting . . . . . . . . . . . . . . . . . . . 103

Dell Technical Update Service	103
Dell Diagnostics	103
When to Use the Dell Diagnostics	103
Starting the Dell Diagnostics From Your Hard Drive	103
Starting the Dell Diagnostics From the Optional Drivers and
Utilities Media	104
Dell Diagnostics Main Menu	105
Dell Support Utility	107
Accessing the Dell Support Utility	107
Clicking the Dell Support Icon	107
Double-Clicking the Dell Support Icon	108
Solving Problems	108
Drive Problems	108
E-Mail, Modem, and Internet Problems	110
Error Messages	111
IEEE 1394 Device Problems	112
Lockups and Software Problems	113
Memory Problems	115
Network Problems	115
Power Problems	116
Printer Problems	117
Scanner Problems	118
Sound and Speaker Problems	118
Touch Pad or Mouse Problems	119
Video and Display Problems	120
If the display is blank	120
If the display is difficult to read	121
If only part of the display is readable	121

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Contents

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Dell D530 manual Troubleshooting

Contents

Model PP17L Dell Latitude D530 User’s Guidew w w . d e l l . c o m s u p p o r t . d e l l . c o m P/N JU373 Notes, Notices, and CautionsMarch Transferring Information to a New Computer Contents3 Setting Up Your Computer Microsoft Windows Vista Logo Key Functions Configuring Power Management SettingsWireless Networking and Bluetooth Wireless Technology Using Both a Monitor and Your Computer Display Connecting Your Computer to a TV or Audio DeviceMaking Images and Text Look Bigger or Sharper For more information on playing CDs or DVDs, click Help on theSetting Up a Network in the Microsoft Windows Vista Operating 8 Setting Up and Using NetworksSetting Up a Network in the Microsoft Windows XP Operating Cleaning Your Computer 12 Troubleshooting 13 System Setup Program 14 Reinstalling Software16 Traveling With Your Computer System Setup ScreensGlossary Contents Contents Finding Information NOTE Additional information may ship with your computerWhat Are You Looking For? Find It HereQuick Reference Guide Dell Product Information GuideDell Latitude User’s Guide Microsoft Windows XP and Windows Vista Help and Support CenterService Tag and Microsoft Windows License Label Dell Support Website - support.dell.com To download Notebook System SoftwareDell Support Utility Windows Welcome CenterWindows Help and Support Microsoft Windows XPMicrosoft Windows Vista Dell QuickSet HelpThe operating system is already installed Finding Information About Your Computer Front ViewTurns on when the computer reads or writes data If the computer is running on a battery, the light operates as follows 9 Turns on when the numeric keypad is enabled Turns on when wireless devices are enabledA Turns on when the uppercase letter function is enabled The green lights located above the keyboard indicate the followingLeft Side View to the computer see Security Cable Lock on page Right Side View Back ViewUSB connectors serial connectorvideo connector AC adapter connectorConnects serial devices, such as a mouse or handheld device The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off Bottom View battery-bay latch releaseMini-Card/coin-cell battery docking-device connectorB A T T E R Y - B A Y L A T C H R E L E A S E - Release the battery Microsoft Windows XP Setting Up Your ComputerTransferring Information to a New Computer To prepare a new computer for the file transfer 3 Click Finished and restart the new computer Microsoft Windows Vista Turning Off Your Computer Setting Up Your Computer Using a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge GaugeConserving Battery Power Low-Battery WarningHibernate Mode Power Management ModesStandby and Sleep Mode Configuring Power Management Settings Accessing Power Options PropertiesCharging the Battery Replacing the BatteryStoring a Battery Using the Keyboard Numeric KeypadBattery Key CombinationsSystem Functions CD or DVD TrayPower Management Speaker FunctionsMicrosoft Windows XP Logo Key Functions Power Options Properties windowMicrosoft Windows Vista Logo Key Functions Opens the Search Results-Computer dialog box ifTouch Pad Customizing the Touch Pad Using the Display Adjusting BrightnessUsing a Projector Making Images and Text Look Bigger or SharperMicrosoft Windows XP Windows Vista1 Click Start→ Settings→ Control Panel Using Both a Monitor and Your Computer Display Microsoft Windows XPMicrosoft Windows XP Using a Monitor as Your Primary DisplayWindows Vista Windows Vista Using the Display Using Multimedia Playing CDs or DVDsA DVD player includes the following basic buttons 4 Push the tray back into the driveA CD player includes the following basic buttons Adjusting the Volume Adjusting the Picture Connecting Your Computer to a TV or Audio DeviceS-video TV-out connector S-video connectorcomposite video adapter composite video-outputS-video and standard audio Composite video and standard audio Component-out video and standard audiocomponent video adapter Pr red component videoS-Video and Standard Audio standard audio cableS-Video and S/PDIF Digital Audio 1 Turn off the computer and the TV and/or the audio device that you want to connect Composite Video and Standard Audio Using Multimedia 1 composite video adapter3 standard audio cable 1 composite video adapterUsing Multimedia Composite Video and S/PDIF Digital Audio1 S-video TV-out connector Using Multimedia 1 composite video adapter3 standard audio cable 1 composite video adapterComponent Video and Standard Audio 1 S-video TV-out connectorUsing Multimedia 1 composite video adapterUsing Multimedia 1 component video adapter3 standard audio cable component video cableComponent Video and S/PDIF Digital Audio 1 S-video TV-out connectorUsing Multimedia 1 component video adapterUsing Multimedia 1 component video adapter3 standard audio cable component video cableEnabling S/PDIF Digital Audio Setting Up the Cyberlink CL Headphones Enabling the Display Settings for a TV Setting Up and Using Networks Connecting a Network or Broadband Modem CableSetting Up a Network in the Microsoft Windows Vista Operating System Wireless Local Area Network WLANWhat You Need to Establish a WLAN Connection Setting Up a Network in the Microsoft Windows XP Operating SystemChecking Your Wireless Network Card Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN The Windows XP or Windows Vista operating system Mobile Broadband/Wireless Wide Area Network WWAN What You Need to Establish a Mobile Broadband Network Connection Checking Your Dell Mobile Broadband CardConnecting to a Mobile Broadband Network Microsoft Windows FirewallWhen Windows Firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel Using Cards Card TypesExtended Cards Installing a PC Card or ExpressCardCard Blanks To install an ExpressCard Removing a Card or Blank Passwords About PasswordsSecuring Your Computer Security Cable LockUsing a Primary or System Password Using an Administrator Password Using a Hard Drive Password Trusted Platform Module TPMEnabling the TPM Feature Security Management SoftwareActivating the Security Management Software Using the Security Management SoftwareComputer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Touch Pad Cleaning Your ComputerComputer, Keyboard, and Display Floppy Drive CDs and DVDsTroubleshooting Dell Technical Update ServiceDell Diagnostics When to Use the Dell Diagnostics1 Shut down the computer Dell Diagnostics Main Menu Page Clicking the Dell Support Icon Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Solving ProblemsDrive Problems Optical drive problems Problems writing to an optical driveHard drive problems 4 Click Scan for and attempt recovery of bad sectors and click StartE-Mail, Modem, and Internet Problems R U N T H E M O D E M D I A G N O S T I C TO O LError Messages IEEE 1394 Device Problems Lockups and Software Problems The computer does not start upThe computer stops responding A program stops respondingOther software problems A program is designed for an earlier Windows operating systemA solid blue screen appears R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R DMemory Problems Network ProblemsPower Problems 3 Click Properties and click Ports Printer Problems1 Click Start → Control Panel→ Hardware and Sound→ Printer Sound and Speaker Problems No sound from speakersTouch Pad or Mouse Problems No sound from headphones2 Try adjusting the settings 1 Click Start→ Control Panel→ Printers and Other Hardware→ MouseThe display is blank Video and Display ProblemsIf the display is blank If the display is difficult to read If only part of the display is readableTroubleshooting System Setup Program OverviewViewing the System Setup Screens System Setup ScreensChanging the Boot Sequence Commonly Used OptionsModular bay HDD Internal HDD Optical Drive Changing COM Ports Enabling the Infrared SensorReinstalling Software What Is a Driver?Drivers Identifying DriversReinstalling Drivers and Utilities 4 Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers Restoring Your Operating System Using Microsoft Windows System Restore NOTE The User Account Control window may appear. If you are an administrator on the computer, click Continue otherwise, contact your administrator to continue the desired action Using Dell PC Restore and Dell Factory Image Restore 5 When prompted, click Yes Windows Vista Dell Factory Image Restore 2 Insert the Operating System disc Using the Operating System MediaDell Operating System media Dell Drivers and Utilities media 6 Press any key to Boot from CD-ROM 7 Follow the instructions on the screen to complete the installationDell QuickSet Dell QuickSet Packing the Computer Traveling With Your ComputerIdentifying Your Computer Travel Tips Traveling by AirGetting Help Obtaining AssistanceDellConnect Technical Support and Customer ServiceOnline Services Automated Order-Status Service Problems With Your OrderAutoTech Service Before You Call Returning Items for Warranty Repair or CreditProduct Information your Product Information Guide Diagnostics Checklist Name Date Address Phone number Contacting Dell Getting Help Specifications sensor compatible with IrDA Standard 7-pin mini-DIN connector optional adaptercables with S-video and composite video 10/100/1000 Ethernet LAN on system board volume control buttons or program menus approximately 1 hour for 80 percent charge See Battery Performance on page 39 for varies depending on operating conditionsAC Adapter continued Specifications Environmental continuedOperating 142 G, 70 in/secFCC Class B AppendixFCC Notice U.S. Only Macrovision Product Notice Glossary Page Page Page Page Page Hyper-Threading - Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously Page Page Page Page Page shortcut - An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double- click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon Page