Getting Help, Obtaining Assistance, 143 | Dell D530 specs

Getting Help

Obtaining Assistance

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting" on page 103 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 103 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 148.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 144 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 149.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 144.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Getting Help

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Dell D530 manual Getting Help, Obtaining Assistance, 143

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Latitude D530 User’s Guide March JU373 Contents Microsoft Windows XP Logo Key Functions Accessing Power Options PropertiesCustomizing the Touch Pad Contents CD or DVD player if available Using a Monitor as Your Primary Display Installing a PC Card or ExpressCard Contents Enabling the Display Settings for a TVConnecting a Network or Broadband Modem Cable 102 101Computer, Keyboard, and Display 101 Accessing the Dell Support Utility Dell Technical Update ServiceWhen to Use the Dell Diagnostics Dell Diagnostics Main Menu 126 Viewing the System Setup Screens 124Changing the Boot Sequence 124 123 Macrovision Product Notice Technical Support and Customer ServiceAutomated Order-Status Service Contents Contents Finding Information Finding InformationWhat Are You Looking For? Find It Here Drivers for my computer Quick Reference Guide Microsoft Windows Product Key Find It Here What Are You Looking For? Select Drivers & Downloads and click Go Finding Information Community Online discussion with other Dell customers Dell Support Utility Power Management Wizard, hotkeys How to use Microsoft Windows VistaDescribes your problem Problem Operating system is already installed Finding Information About Your Computer About Your ComputerFront View Power button About Your Computer Y B O a R D S T a T U S L I G H T S Left Side View Security cable slot Ieee 1394 ConnectorAudio connectors Hard drive D I O C O N N E C T O R S Back View Media bay Device latch release USB connectorsRight Side View Network connector RJ-45 Connects serial devices, such as a mouse or handheld device About Your Computer Module/modem/WLAN Cover Battery charge Gauge/health gaugeBottom View Memory About Your Computer Microsoft Windows XP Setting Up Your ComputerTransferring Information to a New Computer Setting Up Your Computer Setting Up Your Computer Microsoft Windows Vista Turning Off Your Computer Setting Up Your Computer Battery Performance Using a Battery Dell QuickSet Battery Meter Checking the Battery Charge Charge Gauge Microsoft Windows Power Meter Low-Battery Warning Conserving Battery Power Hibernate Mode Power Management ModesStandby and Sleep Mode Accessing Power Options Properties Configuring Power Management Settings To remove the battery Charging the BatteryReplacing the Battery Storing a Battery Numeric Keypad Using the KeyboardUsing the Keyboard CD or DVD Tray BatteryKey Combinations System Functions Microsoft Windows XP Logo Key Functions Power ManagementPower Options Properties window Speaker Functions Opens the Windows Mobility Center Opens the Ease of Access CenterMicrosoft Windows Vista Logo Key Functions Touch Pad Customizing the Touch Pad Using the Display Using the DisplayAdjusting Brightness Using a Projector Windows Vista Using Both a Monitor and Your Computer Display Using a Monitor as Your Primary Display Windows Vista Using the Display Playing CDs or DVDs Using MultimediaUsing Multimedia DVD player includes the following basic buttons Volume icon Volume Meter Mute icon Adjusting the Volume Connecting Your Computer to a TV or Audio Device Adjusting the Picture Pdif digital audio Video TV-out connectorConnector Video connector Using Multimedia Connector Output connector Standard S-video cable Audio connectorVideo and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite video adapter Composite Video and Standard Audio Audio input connector Standard audio cable Composite Video and S/PDIF Digital Audio Composite video adapter Component Video and Standard Audio Component video adapter Component Video and S/PDIF Digital Audio Component video adapter Component video cable Connectors Setting Up the Cyberlink CL Headphones Enabling the Display Settings for a TV Setting Up and Using Networks Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable What You Need to Establish a Wlan Connection Wireless Local Area Network Wlan Checking Your Wireless Network Card Setting Up and Using Networks Connecting to a Wlan Setting Up and Using Networks Mobile Broadband/Wireless Wide Area Network Wwan Checking Your Dell Mobile Broadband Card Microsoft Windows Firewall Connecting to a Mobile Broadband Network Setting Up and Using Networks Card Types Using Cards Extended Cards Installing a PC Card or ExpressCardCard Blanks Using Cards Removing a Card or Blank Security Cable Lock PasswordsAbout Passwords Securing Your Computer Using a Primary or System Password Using an Administrator Password Trusted Platform Module TPM Using a Hard Drive Password Security Management Software Enabling the TPM Feature Activating the Security Management Software Using the Security Management SoftwareEnable the TPM feature see Enabling the TPM Feature on Computer Tracking Software If Your Computer Is Lost or Stolen 100 Computer, Keyboard, and Display Cleaning Your ComputerCleaning Your Computer CDs and DVDs Floppy Drive When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell Diagnostics During the assessment, answer any questions that appear Shut down the computer Option Function Dell Diagnostics Main Menu105 Option Function Clicking the Dell Support Icon Accessing the Dell Support UtilityAccess the Dell Support Utility from Dell Support Utility Double-Clicking the Dell Support Icon Solving ProblemsDrive Problems Follow these tips when you troubleshoot your computer 109 Optical drive problemsProblems writing to an optical drive Hard drive problems Windows Vista Mail, Modem, and Internet Problems110 111 Error Messages Select the program you want to remove Ieee 1394 Device ProblemsSee the program documentation for installation instructions 112 Lockups and Software Problems Follow the instructions on the screen Windows Vista Program is designed for an earlier Windows operating system114 115 Memory ProblemsNetwork Problems 116 Power Problems If the printer is listed, right-click the printer icon Printer ProblemsAdjust the settings, as needed 117 If the scanner is listed, Windows recognizes the scanner Sound and Speaker ProblemsNo sound from speakers 118 119 Touch Pad or Mouse ProblemsNo sound from headphones 120 Video and Display ProblemsIf the display is blank Display is blank 121 If the display is difficult to readIf only part of the display is readable 122 123 System Setup ProgramSystem Setup Program Overview Commonly Used Options Viewing the System Setup ScreensSystem Setup Screens Changing the Boot Sequence 125 Modular bay HDD Internal HDD Optical Drive Enabling the Infrared Sensor Changing COM Ports Identifying Drivers Reinstalling SoftwareWhat Is a Driver? Drivers Reinstalling Drivers and Utilities 129 Insert the Drivers and Utilities media Reinstalling Software 131 You can restore your operating system in the following waysRestoring Your Operating System Using Microsoft Windows System Restore 133 Using Dell PC Restore and Dell Factory Image Restore 135 Factory Tools, then Dell Factory Image Restore 137 Using the Operating System Media Reinstalling Software Dell QuickSet Dell QuickSet139 140 141 Traveling With Your ComputerIdentifying Your Computer Packing the Computer 142 Travel TipsTraveling by Air Getting Help Getting HelpObtaining Assistance 143 DellConnect Online Services Technical Support and Customer Service 145 Problems With Your OrderAutoTech Service Automated Order-Status Service 146 Before You Call 147 148 149 Contacting Dell 150 151 Specifications Infrared sensor Four 4-pin USB 2.0-compliant connectors152 GL 960 supports 533 MHz DDR2 Lvds 153 217 mm 0.008 Power consumption panel with Backlight typical154 297 mm 0.012 155 Can be significantly reduced under Battery Operating timeCertain power-intensive conditions 156 157 158 159 AppendixFCC Notice U.S. Only FCC Class B Macrovision Product Notice 161 Glossary 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176