Manuals / Novatel / Computer Equipment / Network Card

Novatel XU870 manual Why do I see the message “SIM not found” when I run MobiLink?

Models: XU870

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Why do I see the message “SIM not found” when I run MobiLink?

Your SIM card uses contact points to connect with your XU870. Take care not to touch or damage the contact points. Use the orientation notch as a guide to properly insert the SIM.

Why does the LED flash red?

This happens when your SIM card is locked. Enter your PIN code when prompted. If you enter the wrong PIN code 3 times, you will be prompted to enter your PUK code. If you enter the wrong PUK code 10 times, your SIM card will be locked forever. Contact your mobile operator to obtain a new SIM card.

Why does the message “Searching for network” display continuously when I run MobiLink?

You are outside of the coverage area. Contact your mobile operator to find out more about coverage areas.

Why can’t I connect to the network?

Check the user name, password and access point name (APN) in your profile (page 13). If any of these entries are wrong, you won’t be able to connect to the network.

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Novatel XU870 manual Why do I see the message “SIM not found” when I run MobiLink?, Why does the LED flash red?

Contents

U S E R G U I D E Page Contents Everyday BasicsMobiLink Basics Connection BasicsTroubleshooting Safety InformationSpecifications Address Book BasicsAbout this Guide Page Turn on your laptop power Everyday BasicsStart MobiLink 3 Insert your Merlin XU870 You’ll find a complete list of LED colors and related states on page4 Send or receive SMS Need more information? See pageNot sure what “attached” means? See page click to send and receive SMS5 Surf the web or check your e 6 Disconnect from the network Click Disconnect to end your Internet sessionClick the Menu button and select Exit Remove your Merlin XU870 from the ExpressCard slotPage MobiLink Basics 9 Signal Strength1 SMS 2 Address BookAlways on Top Select Always on topSound Effects De Sound Effects On to turn the sound effects offLaunch at Startup Select Launch at StartupLanguage Transparency Select the required transparency settingClick the Menu button page 7 and select Transparency Get Connected Connection ProfileIf required, enter the Username* and Password Click the Finish button Enter the Profile Name and the APN Click the Next buttonConnection Mode Lock Code Change PIN Code Connection Log Click the Menu button page 7 and select Connection Log15, the log statistics may not be meaningful SMS Basics 1 Inbox2 Outbox 3 SentRead messages Select the required folderselect the message selected message displays here Send messages Click the New SMS/Email Message buttonPage Address Book Basics Add a new contact Select either Windows Address Book or SIM from the Address Book listAdd a new group Select Global Group Contacts from the Address Book listSelect either Windows Address Book or SIM from the Address Book list Page Troubleshooting Why can’t I install MobiLink?Why do I see the message “No card detected” when I run MobiLink? Windows did not install the drivers for your XU870 correctly Right select Manage from the shortcut menu Select Device ManagerClick the plus sign + next to Modems Choose Startol Panel Programs Restart your computer ORNote Make sure your XU870 is in the ExpressCard slot Select MobiLink and click RemoveWhy do I see the message “SIM not found” when I run MobiLink? Why does the LED flash red?Why can’t I connect to the network? Why can’t I browse the web? Choose Toolsnet OptionsThis field name will vary, depending on your service provider If you are using a proxy server, select the appropriate boxes Glossary AttachedBroadband ConnectedEDGE FirewallGPRS HSDPAKbps MbpsNDIS PIN CodeProxy TCP/IPWCDMA WWANSafety Information Important NoticePotential Hazards Where explosive atmospheres may be present On an aircraft, either on the ground or airborne Page Regulatory Notices CE Marking0 6 8 Federal Communications Commission Notice FCC 1. This device may not cause harmful interference FCC Equipment Authorization ID NBZNRM Page Specifications Power consumptionAccessories Technology/BandsLED States LED ColorLED State Description