Planet Technology ADE-4120 Chapter 4. Troubleshooting, Problems with the WAN Interface, Problems with the LAN Interface, Problems Starting Up the ADE-4120

PLANET ADE-4120 ADSL Firewall Router

Chapter 4. Troubleshooting

If the ADE-4120 ADSL Firewall Router is not functioning properly, you can refer first to this chapter for simple troubleshooting before contacting your service provider. This could save you time and effort but if the symptoms persist, then consult your service provider.

Problems Starting Up the ADE-4120

Problem Corrective Action

None of the LEDs are on when you turn on the ADE-4120

Check the connection between the adapter and the ADE-4120 . If the error persists, you may have a hardware problem. In this case you should contact technical support.

Problems with the WAN Interface

	Problem	Corrective Action
	Initialization of the PVC	Ensure that the cable is connected properly from the
		ADSL port to the wall jack. The ADSL LED on the front
	connection failed.
		panel of the ADE-4120 should be on. Check that your
		VPI, VCI, type of encapsulation and type of multiplexing
		settings are the same as what you collected from your
		telephone company and ISP. Reboot the ADE-4120 . If
		you still have problems, you may need to verify these
		variables with the telephone company and/or ISP.
Problems with the LAN Interface
	Problem	Corrective Action
	Can’t ping any station	Check the Ethernet LNK/ACT LEDs on the front panel.
		The LED should be on for a port that has a station
	on the LAN.
		connected. If it is off, check the cables between your
		ADE-4120 and the station. Make sure you have
		uninstalled any software firewall.
		Verify that the IP address and the subnet mask are
		consistent between the ADE-4120 and the
		workstations.

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