Internet Camera User Guide

Appendix B

Trouble Shooting

B

Q:I cannot access the Internet Camera from a web browser.

A:If ICA-101 series do not respond, check the following:

•Machine is properly installed, LAN or WLAN connection is OK, and it is powered ON. You can test the connection by using the "Ping" command:

Open the MS-DOS window or command prompt window.

Enter the command: ping 192.168.0.20

If no response is received, either the connection is not working, or your PC's IP address is not compatible with ICA-101 series’ IP Addresses. (See next item.)

•Ensure that your PC is using an IP Address within the range 192.168.0.1 to 192.168.0.254 (excluding 192.168.0.20).

Also, the Network Mask should be set to 255.255.255.0 to match ICA-101 se- ries. In Windows, you can check these settings by using Control Panel-Networkto check the Properties for the TCP/IP protocol.

Q:The Viewer & Recorder utility does not list my ICA-101 series.

A:Please check the following:

•ICA-101 series is installed, LAN connections are OK, it is powered ON and startup is complete.

•Ensure that your PC and the Wireless/Ethernet Network Camera are on the same network segment. (If you don't have a router, this must be the case.)

•Ensure that your PC has the TCP/IP network protocol loaded. In Windows, this is done by using Control Panel-Network. If an entry for TCP/IP -> Network card is not listed, use Add - Protocol - Microsoft - TCP/IP to add it. You then need to select the new entry (TCP/IP -> Network card), click Properties, and configure the IP Address tab.

•If your LAN has a DHCP Server, you can select "Obtain an IP Address auto- matically".

•Otherwise, you must select "Specify an IP Address", and enter values for IP Address, Subnet Mask, and Gateway. All devices on your LAN must use com- patible values. Remember that each device needs a unique IP Address, and the same Subnet Mask.

Q:Why does the Internet Camera work locally but not externally?

A1: Might be caused from the firewall protection. Need to check the Internet firewall with your system administrator.

A2: The default router setting might be a possible reason. Need to double check if the configuration of the default router settings is required.

Q:Why do a series of broad vertical white lines appear through out the image?

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