Appendix A - Troubleshooting

A:A likely issue is that the CMOS sensor becomes overloaded when the light source is too bright such as direct exposure to sunlight or halogen light. You need to reposition the Internet Camera into a more shaded area immediately for the bright light will damage the CMOS sensor.

Q:There is bad focus on ICA-101 series, what should be done?

A:The focus might not be correctly adjusted for the line of sight. You need to adjust the focus manually by rotating the lens clockwise or counterclockwise..

Q:Noisy images occur. How can I solve the problem?

A1: The video images might be noisy if ICA-101 series is used in a very low light environment. To solve this issue you need more light.

Q:There is a poor image quality, how can I improve the image?

A1: A possible cause might be the incorrect display properties configuration for your desktop. You need to open the Display Properties on your desktop and configure your display to show at least 65’000 colors, for example at least 16-bit.

MApplying only 16 or 256 colors on your computer will produce dithering

Note artifacts in the image.

A2: The configuration on ICA-101 series image display is incorrect. You need to adjust the image related parameter to improve images such as exposure, and col- ors. Please refer to the Image section of Chapter 4 for detail information.

Q:There are no images available through the web browser?

A:The ActiveX might be disabled. If you are viewing the images from Internet Ex- plorer make sure ActiveX has been enabled in the Internet Options menu. Alternatively, you can use the Viewer & Recorder utility for viewing the required images.

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