Appendix B: Troubleshooting

Q:The video and audio codec is adopted in the Network Camera?

A:The Network Camera utilizes JPEG compression to providing high quality images. JPEG is a standard for image compression and can be applied to various web browsers without the need to install extra software. The audio codec is ADPCM compression.

Q:The maximum number of users access Network Camera simultaneously.

A:The maximum number of users is depending on the total bandwidth accessed to Network Camera from clients. The data throughout of Network Camera is around 5~6Mbps. Therefore, the maximum number of connected clients is varying by settings of resolution and frame rate. Obviously, the performance of the each connected client will slow down when many users are logged on.

Q:The Network Camera can be used outdoors or not.

A:The Network Camera is not weatherproof. It needs to be equipped with a weatherproof case for outdoors using. However, equipped with a weatherproof case will disable the audio function of Network Camera.

Q:The network cabling is required for the Network Camera.

A:The Network Camera uses Category 5 UTP cable allowing 10 and/or 100 Base-T networking.

Q:Why doe the Status LED not light up

A:• Check and confirm that the standard AC adaptor, included in packaged, is used. Secure the power connector and re powers it on again.

•If the problem is not solved, the Network Camera might be faulty. Contact your dealer for further help.

Q:The Network Camera will be installed and work if a firewall exists on the network.

A:If a firewall exists on the network, port 80 is open for ordinary data communication. The Network Camera uses port 80(default) only. This port (or the port you specify from the Configuration screen if you change the default port) needs to be opened on the firewall.

Q:The username and password for the first time or after factory default reset

A:Username = admin and leave password blank. Note that it’s all case sensitivity.

Q:Forgot the username and password

A:Follow the steps below.

•Restore the factory default setting by press pressing and holding down more than 8 seconds when power on Network Camera.

•Reconfigure the Network Camera.

Q: Forgot the IP address of the Network Camera.

A:Check IP address of Network Camera by using the IP Finder (ipeditv3) program.

Q:IP Finder program (ipeditv3) cannot find ICA-500

A:• Re power the ICA-500 if cannot find the unit within 1 minute.

•Do not connect ICA-500 over a router. IP Finder program cannot detect ICA- 500.

•If IP address is not assigned to the PC which running IP Finder program, and then IP Finder program cannot find ICA-500. Make sure that IP address is

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