Q: Check the ICA-500’s ActiveX is installed on your computer

A:Go to C:\Windows\Downloaded Program Files and check to see if there is an entry for the file “WebWatch Class”. The status column should show “Installed”. If the file is not listed, make sure your Security Settings in Internet Explorer are configured properly and then try reloading the ICA-500’s home page. Most likely, the ICA-500 ActiveX control did not download and install correctly. Check your Internet Explorer security settings and then close and restart Internet Explorer. Try to browse and log in again.

Q: Check the ICA-500’s ActiveX is installed on your computer

A:Internet Explorer displays the following message: “Your current security

settings prohibit downloading ActiveX controls”. Setup the IE security settings or configure the individual settings to allow downloading and scripting of unsigned ActiveX controls.

Q:The ICA-500 works in local network, but not accessible from remote network

A:This might be caused from the firewall protection. Check the Internet firewall with your system or network administrator. The firewall may need to have some settings changed in order for the ICA-500 to be accessible outside your LAN.• Make sure that the ICA-500 isn’t conflicting with any other web server running on your LAN.• Check the configuration of the router settings allow the ICA-500 to be accessed outside your local LAN.

Q:There are unreadable characters displayed in machine configuration pages

A:Use the operating system of the selected language. Set the Encoding or the Character Set of the selected language on the Internet Explorer.

Q: Frame rate is slower than the setting

A:• The traffic of the network and the object of the image affect the frame rate. The network congestion causes frame rate slower than the setting. • When more than one client were viewing, the frame rate becomes slower. • Ethernet switching hub can smooth the frame rate especially in viewing on the Multi- Camera screen.

Q: Blank screen or very slow video when audio is enabled

A:‧ Your connection to the ICA-500 does not have enough bandwidth to support

a higher frame rate for the streamed image size. Try reducing the video streaming size to 176x144 or 320x240 and/or disabling audio.• Audio will consume 32 to 64 kbps. Disable audio to improve video. Your Internet connection may not have enough bandwidth to support streaming audio from the ICA-500.

Q: Image Transfer on e-mail or FTP does not work

A:‧ Default Gateway and DNS server address should be set up correctly. • If

FTP does not work properly, ask your ISP or network administrator about the transferring mode of FTP server.

Q: The focus on the camera is fuzzy.

A:‧ The lens is dirty or dust is attached. Fingerprints, dust, stain, etc. on the lens can degrade the performance camera. Clean the lens with lens cleaner.

•Manual focusing may be setup on the external camera to prevent this.

•Blurred images may have been registered when registering or modifying the preset button or home position button. Adjust the focus in manual focusing again

•The image may be out of focus, if the object is too near, or depending on the zoom position. Move the object off ICA-500, or adjust the zoom position.

•Some objects are difficult to focus on by the camera. When the objects are still out of focus, adjust the focus using manual focusing, or change the objects using Pan/Tilt operation.

Q: The color of the image is poor or strange

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