TROUBLESHOOTING
SUBSCRIPTION
Problem
Sound in handset is distorted/hear echo in handset.
I can hear too much background conversation, noise or sidetone.
Solution
•Reduce speaking volume by changing the speaking volume major adjust switch setting. See page 16.
•Point microphone towards your chin.
•Listening volume too high on phone. If your phone has a handset volume control, lower this until the distortion disappears.
•If the distortion is still present, lower the listening volume adjust button on the headset. If the distortion persists, select another listening volume major adjust switch setting. See page 15.
•Base is too close to computer or phone. See page 9 for proper positioning.
•System needs to be reset. Perform system reset as described on page 21.
Speaking volume is too high. Lower the speaking volume by adjusting the speaking volume minor adjust buttons on the base. If the volume is still too high, select another speaking volume major adjust setting. See page 16.
The headset and base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit, then the units must be
SYSTEM RESET
To recover from some fault conditions (refer to the Troubleshooting Section), you may need to perform a system reset. To perform the system reset, follow this procedure:
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People I talk to can hear a | • Move the CS70N base further away from your phone. |
buzz in the background. | • AC charger is plugged into a power strip. Plug the AC charger |
| into the wall directly. |
| • Picking up another radio frequency. Call the Plantronics |
| Technical Assistance Center for an RF filter. |
Battery talk time performance Battery is going bad. Replace the battery with a new battery is significantly degraded even pack. See page 21.
after a full recharge.
4 | 4 |
|
The call is dropped. (Talk indicator on the headset and base will not be illuminated.)
I hear static that does not allow me to communicate.
I hear beeps in the headset.
Headset lost subscription. Try to reset the system. See page
21. If this does not work, try the resubscription procedure |
on page 11. |
• Link to headset is lost. Try to reestablish a link by pressing |
the headset talk button. |
• Unplug the AC charger from the base for 5 seconds, then |
plug back in. |
• Reset the whole system as described on page 21. |
• One beep every 10 seconds is caused by a low battery |
warning. Recharge battery by returning it to the base charge |
cradle for one to three hours until charge light stays lit or |
quits blinking. |
• Two beeps is an out of range warning. Move closer to the base. |
• Three rapid beeps every 30 seconds indicates your mute is |
1.Simultaneously press the call control button and both the "+" and
2.Press the call control button again. The talk indicator light will again blink briefly to indicate the headset is back to normal operation mode.
3.Disconnect the AC charger from the AC charging jack for 5 seconds.
4.Reconnect.
The system reset operation is complete.
Handset lifter is installed but does not lift handset.
My handset lifter operates every time I remove or replace my headset in the base unit.
on. Press the mute button once to turn mute off. |
• When an optional lifter is connected, three repetitive beeps |
indicate a call is coming into the headset. Press the call |
control button on the headset to answer the call. |
Be sure the handset lifter power cord is firmly pushed into |
the handset lifter jack on the base. |
IntelliStand is enabled. To disable the handset lifter, move |
the IntelliStand switch to position .
BATTERY REPLACEMENT
The custom battery supplied should last 2– 3 years. When talk time decreases significantly, you should replace the battery. Call Plantronics at (800)
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