BASE INDICATOR LIGHTS
TROUBLESHOOTING
Indicator Lights
Talking/Muted (Green)
Power (Red)
Charging (Amber)
Action | Light |
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Charging | Flashes amber |
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Fully Charged | Solid amber |
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Power | Solid red |
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Talking | Solid green |
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Muted | Flashes green |
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Problem
I plugged everything in but the lights won’t come on.
My headset does not work with the base unit.
Callers cannot hear me.
I can hear a dial tone in more than one configuration position.
I cannot hear a dial tone in any configuration position.
I cannot hear caller/dial tone.
Solution
•Check that the AC charger jack is connected to the base unit.
•Check that the AC charger is securely connected to a working wall outlet.
•Check that the AC charger is the model supplied by Plantronics.
•Check that the phone is connected to the base unit’s phone cord jack and it is pushed in firmly.
•Check that the phone handset is connected to the base’s phone handset jack and it is pushed in firmly.
•Headset may be out of range of the base. Move closer to base unit until headset is within range. Range varies with office environment.
•Headset battery is dead. Recharge the battery by placing the headset in the headset charging cradle or by using the AC charger supplied. See page 9.
•Listening volume too low. Press the volume up button on the headset. If the volume is still too low, select another listening volume major adjust switch setting. See page 15.
•Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 14.
•You may have to resubscribe your headset with the base. See page 11.
•Headset is muted. Long press (3 sec.) the volume down button on headset to unmute the microphone. See page 16.
•Improper positioning of voice tube. Try various other positions.
•Speaking volume is too low. Increase the speaking volume by adjusting the speaking volume minor adjust buttons on the base unit as described on page 16. If the volume is still too low, select another speaking volume major adjust setting as described on page 16.
•Incorrect configuration dial setting for your phone. Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 14.
Phone will work in more than one configuration dial position. Use the position that sounds best to you and the person you call.
•Check that the phone is connected to the base’s phone cord jack. See page 6.
•Check that the phone handset is connected to the base’s phone handset jack. See page 6.
•Check that all cords and jacks are connected correctly.
•Check that the base has power (red indicator light) and the headset battery is fully charged.
•Try other phone configuration dial settings on the base unit. Ensure the selected number is in line with the position indicator. See page 14.
•Ensure you are in headset mode. Press the call control button to select correct mode. The talk indicator light on the base is green.
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