Smart Sensors

Microsoft Lync/Office Communicator usage

For Windows Vista and Windows 7 systems

• Go to Control Panel > Sound > Recording tab.

• Highlight your device choice, select the Set Default button and

	click OK.
	For Mac OS X
	• Choose Apple menu > System Preferences and click Sound.
	• Click Output, and then select “Internal Speakers” or your device
	choice.

My headset stops responding to	When a PC goes into standby or hibernation, the USB headset no
button presses.	longer is powered on. Be sure your PC is in an active state.


I cannot hear.	Ensure that the Blackwire C510/C520 is set as the default
	playback device in Windows.
	Ensure that the Blackwire C510/C520 is set as the audio device
	in Microsoft Lync/Office Communicator.
	Make sure that Windows and the Audio Device Settings in
	Microsoft Lync/Office Communicator are not turned down too
	low.

I cannot be heard.	Ensure that the Blackwire C510/C520 is set as the default
	recording device in Windows.
	Ensure that the Blackwire C510/C520 is set as the audio device
	in Microsoft Lync/Office Communicator.
	Make sure that Windows and the Audio Device Settings in
	Microsoft Lync/Office Communicator are not turned down too
	low.

My headset doesn’t work with Microsoft Lync/Office Communicator.

Make sure your headset is connected.

Press the Answer/End button on the inline controller.

Adjust the listening volume with the volume bar on the inline controller.

If the volume is still too low, adjust the listening volume on the PC using Microsoft Lync/Office Communicator.

The sound is distorted or I hear an	Reduce speaking volume on the PC using Microsoft Lync/Office
echo in the headset.	Communicator.
	Point microphone towards your chin.
	If the distortion is still present, lower the volume using the
	Volume ( – ) button.


The "Auto Answer call" function is	Make sure the speaker capsule is placed on your ear so the ear
not working.	cup makes good contact with your ear.