22

Troubleshooting — Microsoft Lync/Office Communicator usage

I cannot hear. Ensure that the Blackwire C710M/C720M is set as the default playback
device in Windows.
Ensure that the Blackwire C710M/C720M is set as the audio device
in the softphone (refer to softphone manufacturer for instructions on
changing the audio output).
Make sure that the individual volume settings on the headset, Windows
and softphone are not turned down too low.
I cannot be heard. Ensure that the Blackwire C710M/C720M is set as the default recording
device in Windows.
Ensure that the Blackwire C710M/C720M is set as the audio device
in the softphone (refer to softphone manufacturer for instructions on
changing the audio output).
Make sure that the individual volume settings on the headset, Windows
and softphone are not muted.
My headset doesn’t work
with Microsoft Lync/Office
Communicator.
Make sure your headset is connected.
Press the PC talk button on the inline controller.
Adjust the listening volume with the volume bar on the inline controller.
If the volume is still too low, adjust the listening volume on the PC using
Microsoft Lync/Office Communicator.
The sound is distorted or I
hear an echo in the headset.
Reduce speaking volume on the PC using Microsoft Lync/Office
Communicator.
Point microphone towards your chin.
If the distortion is still present, lower the volume using PC talk button.
While on a Microsoft Lync/
Office Communicator call, I
want to accept a call from my
mobile phone.
Press the PC talk button to end PC call and then press the mobile talk
button to accept the mobile call.

Troubleshooting — Mobile phone usage

My headset does not work
with my mobile phone.
Ensure that the headset is fully charged.
Make sure the headset is paired with the mobile phone you are trying to
use. See plantronics.com/easytopair
My phone did not locate
the headset.
Turn both your mobile phone and headset off, then restart the mobile
phone and repeat the pairing process. (See “Connect headset to PC”).
I could not enter my PIN
code.
Turn both your mobile phone and headset off and on and then repeat the
pairing process. (See “Connect headset to PC”). Your PIN code, or password,
is 0000 (4 zeros).
NOTE Many mobile phones input the password automatically during
the pairing process. Your phone may not ask you to manually input a
password.
Audio quality is poor. Your headset is out of range. Move the headset closer to the mobile phone.
Troubleshooting