Troubleshooting
Troubleshooting — PC softphone usage
I cannot hear. | Ensure that the Blackwire C710/C720 is set as the default playback |
| device in Windows. |
| Ensure that the Blackwire C710/C720 is set as the audio device in |
| the softphone (refer to softphone manufacturer for instructions on |
| changing the audio output). |
| Make sure that the individual volume settings on the headset, Windows |
| and softphone are not turned down too low. |
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I cannot be heard. | Ensure that the Blackwire C710/C720 is set as the default recording |
| device in Windows. |
| Ensure that the Blackwire C710/C720 is set as the audio device in |
| the softphone (refer to softphone manufacturer for instructions on |
| changing the audio output). |
| Make sure that the individual volume settings on the headset, Windows |
| and softphone are not muted. |
I cannot answer a call with the headset.
Ensure that the Blackwire C710/C720 is set as the audio device in the softphone (refer to softphone manufacturer for instructions on changing the audio output).
Refer to the Plantronics compatibility guide http://www.plantronics.com/compatibiltyguide; you may need to download software to enable call control with your particular softphone.
plantronics.com/software
I cannot take my headset off mute using the softphone / I cannot take the softphone off mute using my headset.
Your softphone may need Plantronics Spokes software to synchronize the mute control on the PC with the headset.
Refer to the Plantronics compatibility guide
http://www.plantronics.com/compatibiltyguide
plantronics.com/software
The volume control on the headset does not adjust Windows volume.
The headset volume is local unless you have installed Plantronics Spokes software. With the software, the headset volume is synchronised to Windows.
plantronics.com/software
Troubleshooting — Mobile phone usage
My headset does not work with my mobile phone.
Ensure that the headset is fully charged.
Make sure the headset is paired with the mobile phone you are trying to use. See plantronics.com/easytopair
My phone did not locate the headset.
Turn both your mobile phone and headset off, then restart the mobile phone and repeat the pairing process. (See “Connect headset to PC”).
I could not enter my PIN code.
Turn both your mobile phone and headset off and on and then repeat the pairing process. (See “Connect headset to PC”). Your PIN code, or password, is 0000 (4 zeros).
NOTE Many mobile phones input the password automatically during the pairing process. Your phone may not ask you to manually input a password.
| Audio quality is poor. | Your headset is out of range. Move the headset closer to the mobile phone. |
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