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Muratec MFX-C3035 manual Troubleshooting

Models: MFX-C3035

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Troubleshooting 13

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Muratec MFX-C3035 manual Troubleshooting

Contents

Page Copyright Notice TrademarksSoftware License Agreement Page Legal Restrictions on Copying Financial InstrumentsLegal Documents GeneralFor EU member states only Page Contents User authentication and account track About Duplex Printing Loading a Document Contents Specifying destinations Antistatic Protection Solving Problems with Media Misfeeds Appendix Technical specifications Logging in to this machineContents Introduction Space Requirements Getting Acquainted with Your MachineGetting Acquainted with Your Machine The option appears shaded in the above illustrations Part Names Front ViewGetting Acquainted with Your Machine Rear View Front View with OptionsAdjusting the angle of the control panel Drivers CD/DVD Printer Drivers PostScript DriversPrinter Drivers PCL Drivers Printer Drivers XPS DriversScanner Drivers Printer Drivers PPD FilesPC Fax Drivers Applications Applications CD/DVDApplications Use/Benefit Enterprise Suite Plug-In Documentation Documentation CD/DVDDocumentation Use/Benefit System Requirements „ RAMGetting Acquainted with Your Machine Control panel and touch panel screens About the Control Panel About the Control PanelName Function Interrupt key Track in order to log on to this machine Touch panel screens Home screenTouch panel screens Indication DescriptionUSB/HDD Initial Copy mode screen Initial Scan to Folder mode screen Initial Scan to E-mail mode screen Initial Fax mode screenJob screen When the job log is displayed, DetailsAppears. To view job details, press Details Status screen The percentages remaining forAmounts and should be used only as ReferenceUSB/HDD screen Keys and icons that appear in the screens Icon DescriptionReport printing User authentication and account track With user authentication Device authenticationUser authentication and account track External server authenticationLogging in using the authentication device With account trackUtility Settings Accessibility AccessibilitySevere Cau- tion Sound Enable Volume All factory default values are shown in bold To 3.0 seconds Default0.8Select if sounds are to be produced when an opera Then press the four check points + again Meter Count Meter CountAddress Registration Address RegistrationSMB User Settings User SettingsJpeg PCL Machine Settings User Settings is not displayed when the job log is fullInch / mm Model, and mm for other modelsBeen installed Optional lower feeder units have notFactory Default / Current Set Copy SettingsYes / No Scan Settings Print Settings Model, and A4 for other models Monarch, Env Chou#3, Env Chou#4B5 ISO, Env #10 do not appear Legal, Govt Legal, Executive, A4Plain Paper, Recycled, 1 Side Only Special Paper appearSelect Default Start App Fax SettingsPhysical Tray Admin Settings Admin SettingsFTP Number Addresses List Output WebDAV Start Number Number of Addresses List Output TCP/IP SLP Smtp Snmp Mime Admin Settings Admin Settings Aidc PCL XPS PB/DP Admin Settings PBX Maintenance Menu List Print Fax Target Admin Settings Admin Settings ADJ Consumables Replace Press the Utility/Counter key Press Admin Settings Month, day, then year MM.DD.YY for 120V model, month, then yearDD.MM.YY for 220V model Europe Year, month, then day YY.MM.DDAdmin Settings Administrator Registration Address where machine statusAddress Registration Messages sent from this machineAuthentication Setting If OFF is selected, the TCP/IP EthernetParameters do not appear SLP Add signature / Select when Tray Before APS on / Default Job TimeoutExternal Memory Print Startup Page Setting Settings On / OFF Countries Canada, and A4 for otherSize is set to Custom Size On the hard disk are deleted. If Disable is Are emphasized Vivid / Photographic RGB Intent Settings Vivid / Photographic RGB source profile Auto Ing RGB text data to Cmyk data Ing RGB graphics data to Cmyk data Bk=CMYK Gray=CMYK / Bk=K Aidc processing consumes toner CR = CR LF = LF / CR = Crlf CR = Crlf LF = LfcrARABIC8 / Hpwara Maintenance Menu XPSSingle-sided printing Admin Settings Envelope Settings Adjust the 2nd image transfer output Atvc Grayscale printing Quality Mode / Speed Mode Settings. If it becomes necessary toChange the settings, do so according to Instructions from the serviceFolder Settings Erase Disabled / 12 HoursSecurity Settings Digit password must be specified If the administrator password is 12345678To USB function cannot be used Admin Settings Overwritten, do not use the power switch This machineTo turn the machine off and on Deleted by being overwrittenChanging the administrator password Passwords regulated by the password rulesLimitations of the password rules Conditions of the password rules Required settingsEnhanced security settings Administrator mode parameters Required settingsChanged settings Administrator mode parameters Changed settingsRestore Defaults HDD FormatRestriction Code Settings Paper EmptyMedia Handling Print Media SpecificationsPrint Media Print Media Types Plain Paper Recycled PaperCapacity Tray 1/2 Thick StockMedia Type Envelope Do not use envelopes that haveLabel Do not use label sheets thatPostcard LetterheadThickness Glossy Media Do not use postcards that areUse single side only paper that is Single Side OnlyDo not use single side only paper that is Use special paper that is Special PaperDo not use special paper that is Printable Printable AreaArea Envelopes MarginsLoading Media How do I load media?Tray 1 Manual Feed Tray Loading MediaLoading Media Other Media Loading Envelopes Load the envelopes flap side up in the tray Loading Media Up to 20 sheets can be loaded into the tray at one time Tray Loading Media Slide the media guides against the edges of the paper Pull out Tray Up to 20 sheets can be loaded into the tray at one time Slide the media guides against the edges of the paper Tray 3/4 Optional Lower Feeder Unit Load the paper face up in the tray Loading Media How do I autoduplex? About Duplex PrintingAbout Duplex Printing Right-bound booklet Output Tray Output TrayMedia Storage Media StorageOriginal Media Original MediaDocuments that can be placed on the original glass Documents that can be loaded into the ADFOriginal Media Placing a document on the original glass Loading a DocumentLoading a Document Adjust the document guides to the document size Loading a document into the ADFLoading a Document Using the Printer Driver Selecting Driver Options/Defaults for Windows Selecting Driver Options/Defaults for WindowsSelecting Driver Options/Defaults for Windows Uninstalling the Printer Driver for Windows Uninstalling the Printer Driver for WindowsDisplaying Printer Driver Settings for Windows Displaying Printer Driver Settings for WindowsWindows Windows Vista/ServerUsing the Postscript, PCL and XPS Printer Driver Using the Postscript, PCL and XPS Printer DriverCommon Buttons Advanced Tab PostScript Printer Driver Only My Tab Basic TabLayout Tab Cover Mode TabStamp/Composition Tab Download Manager Application should be installed earlier Quality TabOther Tab Using the Postscript, PCL and XPS Printer Driver Proof/Print, External memory and ID & Print functions Proof/Print Printing a job saved on the hard diskDeleting a job saved on the hard disk Proof/PrintPrinting from a connected USB memory device External MemoryExternal Memory ID & Print Selecting the type of files to be displayedID & Print Printing simultaneously with log-inDeleting a job ID & Print Performing Copy mode operations Basic copy operation Basic copy operationUsing the keypad, type in the desired number of copies Documents of mixed page sizes Original SizeOriginal Size Paper PaperZoom ZoomDuplex/Combine Duplex/CombineDensity DensityOriginal Type Color ModeOriginal Type When printing a proof copy, specify multiple copies FinishingProof Copy Proof Copy operationSeparate Scan Separate Scan To change the scanning settings, press Change Settings Scanning the document in separate batchesID Copy ID Copy To copy only the front side, press Print Paper Margin Paper MarginImage Quality Image QualityImage Quality Additional copy operations Interrupting a copy job Interrupting a copy jobCopy programs Storing a copy programDeleting a copy program Copy programsCopying using stored settings copy programs Scanning From a Computer Application Basic Scanning Operation Basic Scanning OperationWindows Twain Driver Settings Mode settingsWhen Basic Mode is selected Windows Twain Driver SettingsWhen Advanced Mode is selected Windows Twain Driver Settings Windows Twain Driver Settings Windows WIA Driver Settings Windows WIA Driver SettingsMacintosh Twain Driver Settings Macintosh Twain Driver SettingsWhen Advanced Mode is selected Macintosh Twain Driver Settings Macintosh Twain Driver Settings Using a Web Service Settings required to use a Web ServiceInstalling this machine on the computer Using a Web ServiceSpecifying the scan command from a computer Web Service Specifying the scan command from a computerUsing a Web Service Scanning with 10 the machine 10-2 Initial settings Initial settingsUseful functions Performing Scan to E-mail mode operations 10-3 Performing Scan to E-mail mode operationsBasic Scan to E-mail operation 10-4 Performing Scan to E-mail mode operations Specifying document settingsSimplex/Duplex Original Settings-Separate Scan Performing Scan to E-mail mode operations 10-5Original Size 10-6 Performing Scan to E-mail mode operations Original Settings- Orig. Binding PositionColor Mode Performing Scan to E-mail mode operations 10-7Original Type Specifying scan settings 10-8 Performing Scan to E-mail mode operationsResolution Background/DensityFile Settings-File Type Performing Scan to E-mail mode operations 10-9File Settings-Scan Setting 10-10 Performing Scan to E-mail mode operations Performing Scan to E-mail mode operations 10-11 Specifying communication settings 10-12 Performing Scan to E-mail mode operationsPerforming Scan to E-mail mode operations 10-13 Specifying destinations Selecting from registered destinations10-14 Specifying destinations Selecting from the Favorites listDirectly typing in the address Selecting from the logSpecifying destinations 10-15 Selecting by searching for a destination type or nameSelecting a program destination 10-16 Specifying destinationsPerforming Scan to Folder mode operations 10-17 Performing Scan to Folder mode operationsBasic Scan to Folder operation 10-18 Performing Scan to Folder mode operations Performing Scan to Folder mode operations 10-19 10-20 Performing Scan to Folder mode operations Original Settings- Original DirectionPerforming Scan to Folder mode operations 10-21 10-22 Performing Scan to Folder mode operations Performing Scan to Folder mode operations 10-23 10-24 Performing Scan to Folder mode operations Specifying the document name Performing Scan to Folder mode operations 10-25File Name Type in the document name for the scan data URL Notification 10-26 Specifying destinationsURL Notification Address Specifying destinations 10-27 With FTP 10-28 Specifying destinationsWith Pcsmb With WebDAV Specifying destinations 10-29With USB Memory 10-30 Specifying destinations With Web Service SettingsWith HDD Specifying destinations 10-31 Only one program destination can be selected10-32 Specifying destinations Destination registration Registering destinationsRegistering destinations 10-33 10-34 Registering destinations Registering an address book destinationRegistering an address book destination E-mail transmission Registering Address Book SMB transmission Registering destinations 10-35Registering a program destination 10-36 Registering destinationsReplacing 11 Consumables About Toner Cartridges Replacing Consumables11-2 Replacing Consumables Replacing Consumables 11-3 Replacing a Toner Cartridge 11-4 Replacing ConsumablesReplacing Consumables 11-5 11-6 Replacing Consumables Replacing Consumables 11-7 Fully insert the toner car- tridge11-8 Replacing Consumables Replacing a Imaging Unit Replacing Consumables 11-911-10 Replacing Consumables C KReplacing Consumables 11-11 11-12 Replacing Consumables Replacing Consumables 11-13 11-14 Replacing Consumables Replacing Consumables 11-15 11-16 Replacing Consumables Replacing the Waste Toner Bottle Replacing Consumables 11-1711-18 Replacing Consumables Replacing Consumables 11-19 Replacing the Transfer Roller 11-20 Replacing ConsumablesReplacing Consumables 11-21 Replacing the Transfer Belt Unit 11-22 Replacing ConsumablesReplacing Consumables 11-23 11-24 Replacing Consumables Replacing Consumables 11-25 Do not remove the blue lever11-26 Replacing Consumables Replacing Consumables 11-27 11-28 Replacing Consumables Replacing Consumables 11-29 Replacing the Backup Battery 11-30 Replacing ConsumablesReplacing Consumables 11-31 11-32 Replacing Consumables Replacing the Fuser Unit Replacing Consumables 11-3311-34 Replacing Consumables Replacing Consumables 11-35 11-36 Replacing Consumables Replacing Consumables 11-37 Antistatic Protection 11-38 Antistatic ProtectionMaintenance Maintaining the machine 12-2 Maintaining the machineMaintaining the machine 12-3 12-4 Cleaning the machine Cleaning the machineExterior Cleaning the Media Feed Rollers Manual Feed Tray Cleaning the machine 12-5Media Rollers 12-6 Cleaning the machine Cleaning the machine 12-7 Cleaning the Media Feed Rollers for Tray 2/3/412-8 Cleaning the machine Cleaning the Media Transfer Rollers for Tray 3/4Cleaning the machine 12-9 Cleaning the Media Feed Rollers for the ADFCleaning the Laser Lens 12-10 Cleaning the machineCleaning the machine 12-11 12-12 Cleaning the machine Cleaning the machine 12-13 12-14 Cleaning the machine Troubleshooting Introduction Printing a configuration13-2 Introduction Unlocking the Scanner Unlocking the Scanner 13-3Preventing Media Misfeeds 13-4 Preventing Media MisfeedsMake sure that AvoidUnderstanding the Media Path Understanding the Media Path 13-5Clearing Media Misfeeds Media misfeed indications13-6 Clearing Media Misfeeds Media misfeed locations ReferenceClearing Media Misfeeds 13-7 Clearing a Media Misfeed in Tray13-8 Clearing Media Misfeeds Clearing Media Misfeeds 13-9 13-10 Clearing Media Misfeeds Slide the media guides against the edges of the paperClearing Media Misfeeds 13-11 Clearing a Media Misfeed in Tray 3/413-12 Clearing Media Misfeeds Clearing Media Misfeeds 13-13 Clearing a Media Misfeed from the ADF13-14 Clearing Media Misfeeds Clearing Media Misfeeds 13-15 Clearing a Media Misfeed from the Duplex13-16 Clearing Media Misfeeds Clearing a Media Misfeed from the Fuser UnitClearing Media Misfeeds 13-17 13-18 Clearing Media Misfeeds Clearing Media Misfeeds 13-19 13-20 Clearing Media Misfeeds Clearing Media Misfeeds 13-21 13-22 Clearing Media Misfeeds Solving Problems with Media Misfeeds 13-23 Solving Problems with Media MisfeedsSymptom Cause Solution 13-24 Solving Problems with Media Misfeeds ADFSolving Problems with Media Misfeeds 13-25 Solving Other Problems 13-26 Solving Other ProblemsSolving Other Problems 13-27 13-28 Solving Other Problems Solving Other Problems 13-29 13-30 Solving Other Problems Solving Problems with Printing Quality Solving Problems with Printing Quality 13-3113-32 Solving Problems with Printing Quality Solving Problems with Printing Quality 13-33 13-34 Solving Problems with Printing Quality Solving Problems with Printing Quality 13-35 13-36 Solving Problems with Printing Quality Status, error and service messages Status, error and service messages 13-37Message Cause Solution Status messagesError messages 13-38 Status, error and service messagesStatus, error and service messages 13-39 13-40 Status, error and service messages Operator messagesStatus, error and service messages 13-41 13-42 Status, error and service messages Status, error and service messages 13-43 13-44 Status, error and service messages Service messages Status, error and service messages 13-45Message Cause Solution Fax RX failed Message Cause Solution Service Call13-46 Status, error and service messages Installing 14 Accessories For details of accessories, visit our web site 14-2 IntroductionLower Feeder Unit PF-P08 Kit ContentsLower Feeder Unit PF-P08 14-3 14-4 Lower Feeder Unit PF-P08 Installing a Lower Feeder Unit PF-P08 Be sure to place the lower feeder unit on a level surface Lower Feeder Unit PF-P08 14-5 Working Table WT-P01 14-6 Working Table WT-P01Installing a Working Table WT-P01 Working Table WT-P01 14-714-8 Working Table WT-P01 Working Table WT-P01 14-9 14-10 Working Table WT-P01 Authentication 15 unit IC card type Using authentication device IC card type Configuring this machine15-2 Using authentication device IC card type Do not leave the IC card within 40 mm of the card readerRegistering a user Registering a user 15-3Checking the version of the installed Data Administrator Registering a user using Data Administrator15-4 Registering a user Install IC Card Driver USB-Driver SetupRegistering a user 15-5 15-6 Registering a user Registering a user 15-7 Install Data Administrator IC Card Plugin 15-8 Registering a userRegistering a user 15-9 User registration 15-10 Registering a userRegistering a user 15-11 Device Information window appears15-12 Registering a user Registering a user 15-13 15-14 Registering a user Registering a user 15-15 Logging in to this machine Associating the user with card using authentication device15-16 Logging in to this machine When Card Authentication + Password is enabled When Card Authentication is enabledLogging in to this machine 15-17 15-18 Logging in to this machine Appendix Technical specifications Technical specifications„ Glossy 1 100 to 128 g/m2 Within an hour HourManual feed tray Consumable Life Expectancy Chart Replacement Cartridge High-CapacityUser-Replaceable Average Life ExpectancyService-Replaceable Media feed roller 300,000 pagesEntering text Text inputText input Our Concern for Environmental Protection What is an Energy Star product?Our Concern for Environmental Protection Our Concern for Environmental Protection Index IndexLower feeder unit Print Setting Utility Setting