Solving Problems with Media Misfeeds 13-25 | Muratec MFX-C3035

Symptom	Cause	Solution

	The recommended	Load the label sheets according to the
	label sheet is facing	manufacturer’s instructions.
	the wrong way in Tray
	1.

Media is mis-	Envelopes are facing	Load the envelopes in Tray 1 with the
feeding.	the wrong way in Tray	flaps facing up.
	1.
	1.	If the flaps are on the long edge, load
		If the flaps are on the long edge, load
		the envelopes with the flap edge
		toward the machine and the flap side
		facing up.

	Unsupported media	Use approved media.
	(wrong size, thick-	See “Specifications” on page 4-2.
	ness, type, etc.) is	See “Specifications” on page 4-2.
	ness, type, etc.) is
	being used.

	The media feed roller	Clean the media feed roller.
	is dirty.	For more details, refer to “Media Roll-
		For more details, refer to “Media Roll-
		ers” on page 12-5.

Solving Problems with Media Misfeeds

13-25

Image 328

Muratec MFX-C3035 manual Solving Problems with Media Misfeeds 13-25

Contents

Page Copyright Notice Trademarks Software License Agreement Page Legal Restrictions on Copying Financial InstrumentsLegal Documents General For EU member states only Page Contents User authentication and account track About Duplex Printing Loading a Document Contents Specifying destinations Antistatic Protection Solving Problems with Media Misfeeds Appendix Technical specifications Logging in to this machine Contents Introduction Space Requirements Getting Acquainted with Your MachineGetting Acquainted with Your Machine The option appears shaded in the above illustrations Part Names Front View Getting Acquainted with Your Machine Rear View Front View with Options Adjusting the angle of the control panel Drivers CD/DVD Printer Drivers PostScript DriversPrinter Drivers PCL Drivers Printer Drivers XPS Drivers Scanner Drivers Printer Drivers PPD FilesPC Fax Drivers Applications Applications CD/DVDApplications Use/Benefit Enterprise Suite Plug-In Documentation Documentation CD/DVDDocumentation Use/Benefit System Requirements „ RAM Getting Acquainted with Your Machine Control panel and touch panel screens About the Control Panel About the Control PanelName Function Interrupt key Track in order to log on to this machine Touch panel screens Home screenTouch panel screens Indication Description USB/HDD Initial Copy mode screen Initial Scan to Folder mode screen Initial Scan to E-mail mode screen Initial Fax mode screen Job screen When the job log is displayed, DetailsAppears. To view job details, press Details Status screen The percentages remaining forAmounts and should be used only as Reference USB/HDD screen Keys and icons that appear in the screens Icon Description Report printing User authentication and account track With user authentication Device authenticationUser authentication and account track External server authentication Logging in using the authentication device With account track Utility Settings Accessibility Accessibility Severe Cau- tion Sound Enable Volume All factory default values are shown in bold To 3.0 seconds Default0.8 Select if sounds are to be produced when an opera Then press the four check points + again Meter Count Meter Count Address Registration Address Registration SMB User Settings User Settings Jpeg PCL Machine Settings User Settings is not displayed when the job log is fullInch / mm Model, and mm for other models Been installed Optional lower feeder units have not Factory Default / Current Set Copy SettingsYes / No Scan Settings Print Settings Model, and A4 for other models Monarch, Env Chou#3, Env Chou#4B5 ISO, Env #10 do not appear Legal, Govt Legal, Executive, A4 Plain Paper, Recycled, 1 Side Only Special Paper appear Select Default Start App Fax SettingsPhysical Tray Admin Settings Admin Settings FTP Number Addresses List Output WebDAV Start Number Number of Addresses List Output TCP/IP SLP Smtp Snmp Mime Admin Settings Admin Settings Aidc PCL XPS PB/DP Admin Settings PBX Maintenance Menu List Print Fax Target Admin Settings Admin Settings ADJ Consumables Replace Press the Utility/Counter key Press Admin Settings Month, day, then year MM.DD.YY for 120V model, month, then yearDD.MM.YY for 220V model Europe Year, month, then day YY.MM.DD Admin Settings Administrator Registration Address where machine statusAddress Registration Messages sent from this machine Authentication Setting If OFF is selected, the TCP/IP EthernetParameters do not appear SLP Add signature / Select when Tray Before APS on / Default Job TimeoutExternal Memory Print Startup Page Setting Settings On / OFF Countries Canada, and A4 for otherSize is set to Custom Size On the hard disk are deleted. If Disable is Are emphasized Vivid / Photographic RGB Intent Settings Vivid / Photographic RGB source profile Auto Ing RGB text data to Cmyk data Ing RGB graphics data to Cmyk data Bk=CMYK Gray=CMYK / Bk=K Aidc processing consumes toner CR = CR LF = LF / CR = Crlf CR = Crlf LF = Lfcr ARABIC8 / Hpwara Maintenance Menu XPS Single-sided printing Admin Settings Envelope Settings Adjust the 2nd image transfer output Atvc Grayscale printing Quality Mode / Speed Mode Settings. If it becomes necessary toChange the settings, do so according to Instructions from the service Folder Settings Erase Disabled / 12 Hours Security Settings Digit password must be specified If the administrator password is 12345678 To USB function cannot be used Admin Settings Overwritten, do not use the power switch This machineTo turn the machine off and on Deleted by being overwritten Changing the administrator password Passwords regulated by the password rulesLimitations of the password rules Conditions of the password rules Required settingsEnhanced security settings Administrator mode parameters Required settings Changed settings Administrator mode parameters Changed settings Restore Defaults HDD Format Restriction Code Settings Paper Empty Media Handling Print Media SpecificationsPrint Media Print Media Types Plain Paper Recycled Paper Capacity Tray 1/2 Thick StockMedia Type Envelope Do not use envelopes that have Label Do not use label sheets that Postcard LetterheadThickness Glossy Media Do not use postcards that are Use single side only paper that is Single Side OnlyDo not use single side only paper that is Use special paper that is Special PaperDo not use special paper that is Printable Printable AreaArea Envelopes Margins Loading Media How do I load media?Tray 1 Manual Feed Tray Loading Media Loading Media Other Media Loading Envelopes Load the envelopes flap side up in the tray Loading Media Up to 20 sheets can be loaded into the tray at one time Tray Loading Media Slide the media guides against the edges of the paper Pull out Tray Up to 20 sheets can be loaded into the tray at one time Slide the media guides against the edges of the paper Tray 3/4 Optional Lower Feeder Unit Load the paper face up in the tray Loading Media How do I autoduplex? About Duplex PrintingAbout Duplex Printing Right-bound booklet Output Tray Output Tray Media Storage Media Storage Original Media Original MediaDocuments that can be placed on the original glass Documents that can be loaded into the ADF Original Media Placing a document on the original glass Loading a DocumentLoading a Document Adjust the document guides to the document size Loading a document into the ADF Loading a Document Using the Printer Driver Selecting Driver Options/Defaults for Windows Selecting Driver Options/Defaults for Windows Selecting Driver Options/Defaults for Windows Uninstalling the Printer Driver for Windows Uninstalling the Printer Driver for Windows Displaying Printer Driver Settings for Windows Displaying Printer Driver Settings for WindowsWindows Windows Vista/Server Using the Postscript, PCL and XPS Printer Driver Using the Postscript, PCL and XPS Printer DriverCommon Buttons Advanced Tab PostScript Printer Driver Only My Tab Basic Tab Layout Tab Cover Mode TabStamp/Composition Tab Download Manager Application should be installed earlier Quality Tab Other Tab Using the Postscript, PCL and XPS Printer Driver Proof/Print, External memory and ID & Print functions Proof/Print Printing a job saved on the hard diskDeleting a job saved on the hard disk Proof/Print Printing from a connected USB memory device External MemoryExternal Memory ID & Print Selecting the type of files to be displayedID & Print Printing simultaneously with log-in Deleting a job ID & Print Performing Copy mode operations Basic copy operation Basic copy operation Using the keypad, type in the desired number of copies Documents of mixed page sizes Original SizeOriginal Size Paper Paper Zoom Zoom Duplex/Combine Duplex/Combine Density Density Original Type Color ModeOriginal Type When printing a proof copy, specify multiple copies FinishingProof Copy Proof Copy operation Separate Scan Separate Scan To change the scanning settings, press Change Settings Scanning the document in separate batches ID Copy ID Copy To copy only the front side, press Print Paper Margin Paper Margin Image Quality Image Quality Image Quality Additional copy operations Interrupting a copy job Interrupting a copy job Copy programs Storing a copy programDeleting a copy program Copy programs Copying using stored settings copy programs Scanning From a Computer Application Basic Scanning Operation Basic Scanning Operation Windows Twain Driver Settings Mode settingsWhen Basic Mode is selected Windows Twain Driver Settings When Advanced Mode is selected Windows Twain Driver Settings Windows Twain Driver Settings Windows WIA Driver Settings Windows WIA Driver Settings Macintosh Twain Driver Settings Macintosh Twain Driver Settings When Advanced Mode is selected Macintosh Twain Driver Settings Macintosh Twain Driver Settings Using a Web Service Settings required to use a Web ServiceInstalling this machine on the computer Using a Web Service Specifying the scan command from a computer Web Service Specifying the scan command from a computer Using a Web Service Scanning with 10 the machine 10-2 Initial settings Initial settingsUseful functions Performing Scan to E-mail mode operations 10-3 Performing Scan to E-mail mode operationsBasic Scan to E-mail operation 10-4 Performing Scan to E-mail mode operations Specifying document settingsSimplex/Duplex Original Settings-Separate Scan Performing Scan to E-mail mode operations 10-5Original Size 10-6 Performing Scan to E-mail mode operations Original Settings- Orig. Binding Position Color Mode Performing Scan to E-mail mode operations 10-7Original Type Specifying scan settings 10-8 Performing Scan to E-mail mode operationsResolution Background/Density File Settings-File Type Performing Scan to E-mail mode operations 10-9File Settings-Scan Setting 10-10 Performing Scan to E-mail mode operations Performing Scan to E-mail mode operations 10-11 Specifying communication settings 10-12 Performing Scan to E-mail mode operations Performing Scan to E-mail mode operations 10-13 Specifying destinations Selecting from registered destinations10-14 Specifying destinations Selecting from the Favorites list Directly typing in the address Selecting from the logSpecifying destinations 10-15 Selecting by searching for a destination type or name Selecting a program destination 10-16 Specifying destinations Performing Scan to Folder mode operations 10-17 Performing Scan to Folder mode operationsBasic Scan to Folder operation 10-18 Performing Scan to Folder mode operations Performing Scan to Folder mode operations 10-19 10-20 Performing Scan to Folder mode operations Original Settings- Original Direction Performing Scan to Folder mode operations 10-21 10-22 Performing Scan to Folder mode operations Performing Scan to Folder mode operations 10-23 10-24 Performing Scan to Folder mode operations Specifying the document name Performing Scan to Folder mode operations 10-25File Name Type in the document name for the scan data URL Notification 10-26 Specifying destinationsURL Notification Address Specifying destinations 10-27 With FTP 10-28 Specifying destinationsWith Pcsmb With WebDAV Specifying destinations 10-29With USB Memory 10-30 Specifying destinations With Web Service SettingsWith HDD Specifying destinations 10-31 Only one program destination can be selected 10-32 Specifying destinations Destination registration Registering destinationsRegistering destinations 10-33 10-34 Registering destinations Registering an address book destinationRegistering an address book destination E-mail transmission Registering Address Book SMB transmission Registering destinations 10-35 Registering a program destination 10-36 Registering destinations Replacing 11 Consumables About Toner Cartridges Replacing Consumables11-2 Replacing Consumables Replacing Consumables 11-3 Replacing a Toner Cartridge 11-4 Replacing Consumables Replacing Consumables 11-5 11-6 Replacing Consumables Replacing Consumables 11-7 Fully insert the toner car- tridge 11-8 Replacing Consumables Replacing a Imaging Unit Replacing Consumables 11-9 11-10 Replacing Consumables C K Replacing Consumables 11-11 11-12 Replacing Consumables Replacing Consumables 11-13 11-14 Replacing Consumables Replacing Consumables 11-15 11-16 Replacing Consumables Replacing the Waste Toner Bottle Replacing Consumables 11-17 11-18 Replacing Consumables Replacing Consumables 11-19 Replacing the Transfer Roller 11-20 Replacing Consumables Replacing Consumables 11-21 Replacing the Transfer Belt Unit 11-22 Replacing Consumables Replacing Consumables 11-23 11-24 Replacing Consumables Replacing Consumables 11-25 Do not remove the blue lever 11-26 Replacing Consumables Replacing Consumables 11-27 11-28 Replacing Consumables Replacing Consumables 11-29 Replacing the Backup Battery 11-30 Replacing Consumables Replacing Consumables 11-31 11-32 Replacing Consumables Replacing the Fuser Unit Replacing Consumables 11-33 11-34 Replacing Consumables Replacing Consumables 11-35 11-36 Replacing Consumables Replacing Consumables 11-37 Antistatic Protection 11-38 Antistatic Protection Maintenance Maintaining the machine 12-2 Maintaining the machine Maintaining the machine 12-3 12-4 Cleaning the machine Cleaning the machineExterior Cleaning the Media Feed Rollers Manual Feed Tray Cleaning the machine 12-5Media Rollers 12-6 Cleaning the machine Cleaning the machine 12-7 Cleaning the Media Feed Rollers for Tray 2/3/4 12-8 Cleaning the machine Cleaning the Media Transfer Rollers for Tray 3/4 Cleaning the machine 12-9 Cleaning the Media Feed Rollers for the ADF Cleaning the Laser Lens 12-10 Cleaning the machine Cleaning the machine 12-11 12-12 Cleaning the machine Cleaning the machine 12-13 12-14 Cleaning the machine Troubleshooting Introduction Printing a configuration13-2 Introduction Unlocking the Scanner Unlocking the Scanner 13-3 Preventing Media Misfeeds 13-4 Preventing Media MisfeedsMake sure that Avoid Understanding the Media Path Understanding the Media Path 13-5 Clearing Media Misfeeds Media misfeed indications13-6 Clearing Media Misfeeds Media misfeed locations Reference Clearing Media Misfeeds 13-7 Clearing a Media Misfeed in Tray 13-8 Clearing Media Misfeeds Clearing Media Misfeeds 13-9 13-10 Clearing Media Misfeeds Slide the media guides against the edges of the paper Clearing Media Misfeeds 13-11 Clearing a Media Misfeed in Tray 3/4 13-12 Clearing Media Misfeeds Clearing Media Misfeeds 13-13 Clearing a Media Misfeed from the ADF 13-14 Clearing Media Misfeeds Clearing Media Misfeeds 13-15 Clearing a Media Misfeed from the Duplex 13-16 Clearing Media Misfeeds Clearing a Media Misfeed from the Fuser Unit Clearing Media Misfeeds 13-17 13-18 Clearing Media Misfeeds Clearing Media Misfeeds 13-19 13-20 Clearing Media Misfeeds Clearing Media Misfeeds 13-21 13-22 Clearing Media Misfeeds Solving Problems with Media Misfeeds 13-23 Solving Problems with Media MisfeedsSymptom Cause Solution 13-24 Solving Problems with Media Misfeeds ADF Solving Problems with Media Misfeeds 13-25 Solving Other Problems 13-26 Solving Other Problems Solving Other Problems 13-27 13-28 Solving Other Problems Solving Other Problems 13-29 13-30 Solving Other Problems Solving Problems with Printing Quality Solving Problems with Printing Quality 13-31 13-32 Solving Problems with Printing Quality Solving Problems with Printing Quality 13-33 13-34 Solving Problems with Printing Quality Solving Problems with Printing Quality 13-35 13-36 Solving Problems with Printing Quality Status, error and service messages Status, error and service messages 13-37Message Cause Solution Status messages Error messages 13-38 Status, error and service messages Status, error and service messages 13-39 13-40 Status, error and service messages Operator messages Status, error and service messages 13-41 13-42 Status, error and service messages Status, error and service messages 13-43 13-44 Status, error and service messages Service messages Status, error and service messages 13-45Message Cause Solution Fax RX failed Message Cause Solution Service Call 13-46 Status, error and service messages Installing 14 Accessories For details of accessories, visit our web site 14-2 Introduction Lower Feeder Unit PF-P08 Kit ContentsLower Feeder Unit PF-P08 14-3 14-4 Lower Feeder Unit PF-P08 Installing a Lower Feeder Unit PF-P08 Be sure to place the lower feeder unit on a level surface Lower Feeder Unit PF-P08 14-5 Working Table WT-P01 14-6 Working Table WT-P01 Installing a Working Table WT-P01 Working Table WT-P01 14-7 14-8 Working Table WT-P01 Working Table WT-P01 14-9 14-10 Working Table WT-P01 Authentication 15 unit IC card type Using authentication device IC card type Configuring this machine15-2 Using authentication device IC card type Do not leave the IC card within 40 mm of the card reader Registering a user Registering a user 15-3 Checking the version of the installed Data Administrator Registering a user using Data Administrator15-4 Registering a user Install IC Card Driver USB-Driver SetupRegistering a user 15-5 15-6 Registering a user Registering a user 15-7 Install Data Administrator IC Card Plugin 15-8 Registering a user Registering a user 15-9 User registration 15-10 Registering a user Registering a user 15-11 Device Information window appears 15-12 Registering a user Registering a user 15-13 15-14 Registering a user Registering a user 15-15 Logging in to this machine Associating the user with card using authentication device15-16 Logging in to this machine When Card Authentication + Password is enabled When Card Authentication is enabledLogging in to this machine 15-17 15-18 Logging in to this machine Appendix Technical specifications Technical specifications „ Glossy 1 100 to 128 g/m2 Within an hour Hour Manual feed tray Consumable Life Expectancy Chart Replacement Cartridge High-CapacityUser-Replaceable Average Life Expectancy Service-Replaceable Media feed roller 300,000 pages Entering text Text inputText input Our Concern for Environmental Protection What is an Energy Star product?Our Concern for Environmental Protection Our Concern for Environmental Protection Index Index Lower feeder unit Print Setting Utility Setting