9 Troubleshooting and Common Questions

My headset is unstable.

My headset doesn’t work with Microsoft Lync/Office Communicator.

I hear Microsoft Lync/Office Communicator audio through my PC speakers and only want to hear it through my headset.

Speaking and/or listening volume is too low or too high.

When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the position of the headset. See Wearing the headset.

Ensure your headset is charged.

Ensure your headset is subscribed to the USB adapter.

If you press the call control button on your headset, you should hear a Microsoft Lync/Office Communicator dial tone. If not, you need to ensure the headset is the default device by going to Microsoft Lync/Office Communicator > Tools > Set Up Audio and Video > Handset or Headset and choosing your headset as the default.

Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset; it will be solid green when successfully subscribed to the headset.

Restart your computer.

Ensure that the headset is the default speaker/speakerphone device. Go to Microsoft Lync/Office Communicator > Tools > Set Up Audio and Video > Speaker/Microphone or Speakerphone and select your headset as the default device.

Adjust headset listening volume with volume button.

Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application. Point microphone towards your chin.

If the distortion is still present, lower the volume on the headset.

I can no longer hear any audio through my PC Speakers.

For Windows XP systems

•Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.

•Under “Sound Playback”, change the default setting from “Plantronics D100-M” to your PC speakers. Click “OK” to confirm your change.

For Windows Vista systems

•Refer to the “Sound” option in your PC Control Panel.

•Under the “Playback” tab, change the default setting from “Plantronics D100-M” to your PC speakers. Click “OK” to confirm your change.

For Mac OS X

•Choose Apple menu > System Preferences and click Sound.

•Click Output, and then select “Internal Speakers” or your speaker choice.

Talk time performance is significantly

The replaceable battery is wearing out. Contact plantronics.com to purchase a new battery. Use

degraded even after a full recharge.

only the battery type supplied by Plantronics.

 

 

Plantronics Savi User Guide

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Plantronics W445-M manual Troubleshooting and Common Questions, Sound is distorted or I hear an echo in the headset
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W445-M specifications

The Plantronics W445-M is an advanced wireless headset designed primarily for business professionals who require seamless communication and mobility. This headset is especially tailored for use with Microsoft Skype for Business, ensuring optimal performance and `unparalleled audio quality during calls.

One of the standout features of the Plantronics W445-M is its DECT technology, which provides a reliable and secure wireless connection, allowing users to roam freely up to a distance of 120 meters (approximately 400 feet) from their connected device. This level of mobility is particularly beneficial in dynamic office environments where professionals may need to move around while staying connected to calls.

The headset features an ultra-lightweight design combined with plush cushioning for enhanced comfort during long hours of use. Its adjustable headband and flexible microphone boom ensure a personalized fit for different users, contributing to a more comfortable experience. Additionally, the noise-cancelling microphone is designed to filter out background noise, delivering crystal-clear voice transmission which is essential for professional communication.

Another significant aspect of the Plantronics W445-M is its impressive battery life. With up to 7 hours of talk time on a single charge, users can stay engaged throughout their workday without worrying about interruptions. The quick charge feature allows for a rapid recharge, making it convenient for users who are always on the move.

The headset also supports wideband audio for enhanced sound quality, ensuring that conversations are clear and precise. This high-definition audio experience is particularly beneficial in office settings where clarity is crucial.

Integration with multiple devices is another hallmark of the W445-M. Users can easily connect the headset to their desk phone, computer, or mobile device, simplifying the transition between different platforms. This versatility enhances the productivity of professionals who rely on various communication tools.

The Plantronics W445-M is not just a headset; it is a comprehensive communication solution designed for professionals who value quality, comfort, and connectivity. With its innovative features and robust performance, it stands out as an essential tool for enhancing workplace communication dynamics.
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