Desk Phone
Mobile
The handset lifter is installed but | Be sure the handset lifter power cord is firmly pushed into the |
does not lift the handset. | handset lifter jack on the base. |
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Pairing problems | Ensure the Bluetooth LED on the base flashes red and blue by |
| pressing the Bluetooth button for four seconds. |
| Ensure the Bluetooth mobile phone is in search mode. |
| When an active Bluetooth connection has been made, the base |
| Bluetooth LED will be solid blue. |
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Why doesn’t the base automatically | Ensure Plantronic software had been installed. |
reconnect with my mobile phone? | Ensure that the Auto Connect to Mobile Phone feature is Selected |
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| in the Plantronics Control Panel. |
| Ensure that Stop Auto Connect to Moible When Headset is |
| docked is Not Selected in the Plantronics Control Panel. |
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Softphone | When I dial from my softphone | Ensure your headset is charged. |
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| application, nothing happens. | Ensure your headset is subscribed to the base. See Subscribing a |
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| Headset. |
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| Ensure that the Plantronics software is installed. To download, |
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| visit plantronics.com/software. |
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| Ensure that you are using a compatible softphone application. |
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| For a list of compatible softphones, visit plantronics.com/ |
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| software. |
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| If the Plantronics software is not installed and you do not have a |
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| compatible softphone, you must first press the base computer |
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| call button and then use the softphone interface to place/ |
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| answer/end calls. |
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| Ensure that the headset is the default sound device. The |
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| Plantronics control panel will launch the sound devices control |
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| panel by going to Plantronics Control Panel > Preferences > |
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| General – Launch Audio Devices Control Panel. |
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| Restart your computer. |
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| Speaking and/or listening volume is | Adjust headset listening volume with volume button. |
| too low or too high. | Adjust listening/speaking volumes in the computer’s sound |
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| control panel/system preferences. |
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| Adjust listening/speaking volumes in the softphone application. |
The sound is distorted or I hear an echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
I can no longer hear any audio through my PC Speakers.
For Windows XP systems
•Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
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