Selecting Audio and Video Devices for Use with Polycom PVX
Troubleshooting
Video
Symptom | Cause | Solution | |
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The CPU usage is at or above 95% | This is normal operation. |
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when PVX is sending video to the | The desktop capture and encoder are busy running to provide the best | ||
far site. | |||
desktop video quality. |
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Slow or freezing video. | The total CPU Load is too high. | Adjust PVX to accommodate the video | |
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| input device’s high CPU usage. To do | |
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| this: | |
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| 1. Go to Setup > Video > Advanced. | |
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| 2. Configure the setting correctly for | |
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| your system and camera. | |
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| For complete information about how to | |
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| set these settings for your particular | |
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| system and camera, refer to the | |
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| Specifying Advanced Video Properties | |
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| section on page 4. | |
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| The system is less than a 2.0 | Adjust PVX to allocate fewer system | |
| GHz Pentium 4 or equivalent, and | resources to video processing. To do | |
| it is using most of its resources for | this: | |
| media processing, leaving few | 1. Go to Setup > General > | |
| resources for other applications. | ||
| Performance. | ||
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| 2. To reduce the system resources | |
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| allocated to video, select Other | |
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| Applications. | |
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| The device driver for the video | Adjust PVX to allocate fewer system | |
| capture device is using a high | resources to video processing. To do | |
| percentage of the CPU when the | this: | |
| system is idle. | 1. Go to Setup > General > | |
| Note: This problem can occur | Performance. | |
| with some USB 2.0 cameras. | 2. To reduce the system resources | |
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| allocated to video, select Other | |
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| Applications. | |
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| Verify that you have the latest video | |
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| capture drivers for your device. | |
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| Multiple USB cameras are | Connect only one USB camera at a time | |
| connected to the computer. | to your computer. | |
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