Troubleshooting

No Dial-Tone

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

•Check that the display is illuminated.

•Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

•If using inline powering, check that the switch is supplying power to the phone (contact your System Adminis- trator).

Verify if dial tone is present on any other audio paths:

•Switch between handset, headset (if present) or hands-free to see if dial tone is present on these other paths.

•If dial tone exists on one of these, connect a different handset or head- set to isolate the problem.

No Display, Incorrect Display, or Bad Contrast

Verify power is correctly applied to the SoundPoint® IP 430 SIP phone:

•As “No Dial-Tone” above. Verify contrast adjustment:

•Follow the instructions in this User Guide to readjust the contrast to a darker level.

•Reboot the phone to obtain a default level of contrast (follow the instruc- tions in this User Guide).

No Ringing

Verify successful outbound or inbound calling:

•Place a call to the phone under in- vestigation - check that the display indicates incoming call information.

•Lift the handset. Ensure dial tone is present and place a call to another extension or number, check that the display changes in response.

Verify incoming ring setting and volume levels:

•Adjust the ringing level from the front panel using the volume up/ down keys.

•Check that ring type selection is not Silent Ring.

No Audio on Headset

Verify correct connections:

•Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

•Ensure the headset amplifier (if pres-

Verify successful outbound or inbound calling:

•As “No Display” above.

•Check same status of handset, headset (if connected) and through the hands-free speakerphone.

ent) is turned on and/or the volume is correctly adjusted.

•Ensure that headset is compatible with the phone.

22

Page 24 Page 26
Page 25
Image 25
Polycom IP 430 manual Troubleshooting, No Dial-Tone, No Display, Incorrect Display, or Bad Contrast, No Ringing
Page 24 Page 26

IP 430 specifications

The Polycom IP 430 is a sophisticated VoIP phone designed to cater to the needs of business professionals seeking reliable and efficient communication tools. This device is particularly well-suited for environments such as small to medium-sized businesses, offering an array of features that enhance productivity and connectivity.

One of the main features of the Polycom IP 430 is its user-friendly interface. The phone comes equipped with a 320x160 pixel graphical LCD display, which provides clear visibility for incoming calls, contacts, and other essential phone functions. The keypad layout is intuitive, allowing users to navigate menus and settings without hassle.

Audio quality is critical in a VoIP phone, and the Polycom IP 430 excels in this area thanks to its Polycom HD Voice technology. This feature ensures that conversations are crystal clear, offering rich, natural sound quality for both parties on the call. It utilizes wideband audio and advanced noise reduction techniques, creating an optimal acoustic experience that minimizes disruptions and enhances communication clarity.

Connectivity is another strong point of the Polycom IP 430. It supports Power over Ethernet (PoE), which simplifies installation by allowing the phone to receive power through the Ethernet cable, reducing the need for extra power outlets. The device also features multiple line appearances, allowing users to manage several calls simultaneously, which is especially useful in busy office environments.

The Polycom IP 430 is designed to support various VoIP protocols, including SIP (Session Initiation Protocol), ensuring compatibility with a range of VoIP systems and services. This adaptability makes it a versatile choice for businesses looking to integrate new communication technologies without significant overhauls.

Additional characteristics include programmable function keys that enhance workflow efficiency, a built-in web server for easy configuration, and support for various headset connections for hands-free communication.

In summary, the Polycom IP 430 combines robust features, superior audio quality, and strong connectivity options, making it an excellent choice for businesses aiming to improve their communication capabilities. With its reliable performance and user-friendly design, it stands out as a valuable asset in any professional setting.
Top Page Image Contents