MAKING CALLS, ANSWERING CALLS, HANGING UP
Tips for Using the Line Keys
1.When a LINE key is pressed, that line becomes active and any other active lines are disconnected unless placed on Hold prior to pressing the LINE key.
2.When the CONF key is pressed all active lines and lines on Hold are linked in the conference.
3.When the HOLD key is pressed, all active lines are placed on Hold. Inactive lines remain inactive.
4.If SoundPoint Pro is hung up, active lines are disconnected, but lines on Hold remain on Hold.
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| Making Calls | Answering Calls |
| Hanging Up |
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| Handset | Pick up the handset; listen | Pick up the handset |
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| Hang up (replace) the | |||
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| for the dial tone. |
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| handset. |
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| Headset | Put on headset, press the | Press the HEADSET | key |
| Press the HEADSET | key. | ||
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| HEADSET key, and listen | on the console (make sure |
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| for the dial tone. |
| your headset is on first!). |
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| Speaker |
| Press the SPEAKER key; | Press the SPEAKER | key |
| Press the SPEAKER | key. | |
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| listen for the dial tone. | on the console. |
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| Notes |
| Pressing a LINE key will | Pressing a LINE key for a |
| Pressing a LINE key |
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| activate the phone in | line that is ringing will |
| while the line is active | |||
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| Speaker Mode for that line | cause the phone to go off- |
| will hang up the line. |
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| by default. |
| hook in Speaker Mode for |
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| that line. |
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Changing Modes |
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To Switch Between Modes at Any Time During a Call |
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| From | To | Action |
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| Handset | Speaker | Press Speaker key; hang up handset |
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| Handset | Headset | Press Headset key; hang up handset |
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| Headset | Speaker | Press Speaker key |
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| Headset | Handset | Pick up handset |
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| Speaker | Handset | Pick up handset |
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| Speaker | Headset | Press Headset key |
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More on Making Calls
Selecting a Line
Pressing the LINE key under the LCD screen will activate that line for the mode you are currently using: handset, speaker, or headset. If no mode is selected, pressing a LINE key will cause that line to go active in Speaker Mode by default.
SoundPoint Pro Desktop Conference Phone Operation
The green LED on the LINE key indicates that it is in use.
IMPORTANT: As a rule, once a line is activated it must be placed on Hold prior to activating another line key or the line will be disconnected.
Using Redial and Repetitive Redial
Press the REDIAL key to automatically dial the last phone number dialed on your phone. The Repetitive Redial feature allows you to Redial a phone number up to 15 times, which is useful when attempting to dial a number that is busy. To activate Repetitive Redial, press and hold the REDIAL key for 2 seconds. By default SoundPoint Pro will dial the last number dialed 10 times with 20 seconds between attempts, or until the call is answered, whichever comes first. When the call is answered, SoundPoint Pro will ring indicating that the call has been connected.
Repetitive Redial can be programmed for the number of attempts tried, and the duration between attempts. For instructions, see page 2 – 22, “Setting Repetitive Redial Parameters”.
More on Answering Calls
SoundPoint Pro will automatically select the ringing line when you answer. It is not necessary to select the ringing line first.
When More Than One Incoming Line is Ringing
If both lines are ringing at the same time, the line that is engaged first will ring and its red LED will blink. The second line’s LED will also blink, but no audible ring will be heard.
When the phone is answered, preference will be given to the primary line (see “Setting Primary Line for Your Phone” on page
Second Calls on an Inactive Line
If you have already engaged a call and another call comes in on the line you are not using, you will be prompted with a
Place your call on hold with the HOLD key, then press the LINE key with the red blinking LED (the ringing line) and begin speaking.
SoundPoint Pro Desktop Conference Phone Operation
