Developer’s Guide SoundPoint IP / SoundStation IP

After the customer clicks Send Request, the page shown below is pushed to the customer support agent’s phone.

The customer support agent can call the customer by just pressing the Select key, because the highlighted link contains a Tel URI with the customer’s phone number.

To develop an XML API application:

1.Using Microsoft Visual Studio, create a file called webcallback.aspx .

<%@ Page Language="C#" AutoEventWireup="true" CodeFile="WebCallback.aspx.cs" Inherits="WebCallback" %>

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<html xmlns="http://www.w3.org/1999/xhtml" > <head runat="server">

<title>Web Call Back Request</title> </head>

<body>

<form id="form1" runat="server"> <div>

Please Enter Your Name and Phone #  to Ask an Agent to Call Back Immediately:<br />

<br /> Name:<br />

<asp:TextBox ID="BoxName" runat="server" Height="23px" Width="192px"></asp:TextBox><br />

<br />

Phone #<br />

<asp:TextBox ID="BoxNumber" runat="server" Height="22px" Width="192px"></asp:TextBox><br />

<br />

<asp:Button ID="Button1" runat="server" Height="30px" OnClick="Button1_Click" Text="Send Request"

Width="162px" /></div>

</form>

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Polycom SIP 3.1 manual To develop an XML API application

SIP 3.1 specifications

Polycom SIP 3.1 is an advanced session initiation protocol designed to enhance voice and video communication in various business environments. As a pivotal component of Polycom’s telecommunication solutions, SIP 3.1 offers several features and characteristics that cater to the evolving needs of modern enterprises, particularly those that rely on seamless and efficient communication.

One of the standout features of Polycom SIP 3.1 is its robust interoperability. This protocol supports a wide range of endpoints and platforms, allowing organizations to integrate their existing systems with new technologies effortlessly. This flexibility ensures that businesses can leverage their previous investments while upgrading to the latest communication tools.

Another key aspect of Polycom SIP 3.1 is its enhanced call management capabilities. The protocol facilitates efficient call handling, enabling users to manage multiple calls seamlessly. Features like call hold, transfer, and conferencing are streamlined, which enhances productivity by allowing for efficient collaboration among team members. Additionally, it is optimized for low latency and high-quality audio, ensuring that conversations are clear and free from disruptions.

Security is paramount in today’s digital landscape, and Polycom SIP 3.1 addresses this concern with advanced encryption standards. By integrating security features such as Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), it protects sensitive communication from unauthorized access and ensures that data remains confidential throughout the call.

Polycom SIP 3.1 also boasts compatibility with various video codecs, making it a versatile choice for video conferencing. This compatibility ensures high-quality video streams, which is essential for effective visual communication in remote meetings. Furthermore, the support for the H.264 codec provides efficient bandwidth usage, making high-definition video conferencing accessible, even in varying network conditions.

Moreover, the protocol provides strong support for presence and instant messaging, which enhances real-time communication among users. This integration of voice, video, and messaging capabilities fosters a more connected and collaborative work environment, allowing teams to engage effectively regardless of their geographical locations.

In summary, Polycom SIP 3.1 stands out as a sophisticated solution tailored to meet the demands of modern business communication. With its emphasis on interoperability, call management, security, video quality, and real-time collaboration, it caters to companies of all sizes seeking to optimize their communication infrastructure and enhance productivity in the workplace. As businesses continue to navigate the complexities of digital communication, Polycom SIP 3.1 remains a compelling choice in the market.