Troubleshooting
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| Power requirements exceed the | Remove some of the equipment from the UPS. You may |
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| UPS capacity. | need to obtain a larger capacity UPS. |
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| 1 beep every half second. |
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| Output short circuit. | Turn off or unplug the equipment connected to the UPS. |
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| Input voltage is out of range | Turn off the UPS until acceptable input voltage |
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| when the UPS is turned on. | restored. |
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| Continuous beep. | UPS fault. | Contact your service representative. | |||||
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Service and Support
If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.
In the United States | |
In Canada | |
All other countries |
Please have the following information ready when you call the Help
Desk:
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the
Help Desk for the dealer or distributor nearest you.
14 | Powerware® 3110 User's Guide 05147486 B (English) Uncontrolled Copy |