Eaton Services for Powerware Solutions
Eaton provides world-class service for all Powerware AC, DC, software, and connectivity products. With over 300 customer service engineers (CSE) in North America and 1,200 international authorized service providers, we have more service personnel than any other UPS manufacturer. We are there when and where you need us by delivering 7x24 factory-certified service, including on-site startup, corrective and preventive maintenance, battery solutions, training, remote monitoring, and factory spare parts and upgrades. In addition to UPS services, Eaton also offers extensive engineering, product management, and integrated power systems solutions to bring about reliability, operating improvements, cost savings and asset optimization from your facility and your business.
Single-phase Powerware UPS Services
Eaton provides a full range of single-phase UPS service options, including service plans for both UPSs and batteries. Service plans enhance and extend the standard warranty by providing up to five years of bumper-to-bumper service from basic overnight replacement to comprehensive on-site system coverage including preventive maintenance. We can help you select an on-site or depot repair service plan that is right for you.
Three-phase Powerware UPS Services
Eaton ensures that your three- phase Powerware UPS continu- ally provides reliability and per- formance. Our service plans are designed to provide you with system uptime, convenience, and value. We support the UPS, batteries, and related equipment with on-site service to meet your specific site or application needs.
DC Power, Software, and Multi-Vendor Services
We support all Powerware DC
power systems, power system software, and related products with a variety of service plans. Regardless of manufacturer, a single contract will cover all of your AC and DC power sys- tem maintenance needs, and our 7x24 Customer Reliability Center will provide you with the convenience of a single point- of-contact.
Instant Response
CenterSM Services
With our remote monitoring ser- vices for mission-critical pow- ertrain equipment, we provide the ultimate level of system reli- ability. From basic UPS and bat- tery monitoring to your entire enterprise structure, our Instant Response Center continuously monitors power systems to detect power quality events and problems, perform predictive diagnostics, identify potential causes of power failures, take corrective actions, and deliver operational reports.
Proven Performance
Quality service can make the difference in success or failure. Our customers have consistent- ly placed our services number one in quality:
•Eaton customers have rated our quality of service (QOS) at 95 percent or higher since 1999 (based on returned sur- veys of clients who used ser- vices for Powerware products)
•Over 97 percent of Eaton service contract customers (Powerware large systems) renew their service contracts each year Eaton invests hun- dreds of thousands of dollars each year in its 300 customer support engineers (CSE); in fact, each new CSE completes 24 weeks of training before becoming certified and placed in the field
•Our services for Powerware solutions feature the latest technology in scheduling, call management, parts optimiza- tion, and remote diagnostics to minimize Mean Time To Repair (MTTR)
Dedicated Team
Call from anywhere in the world and speak directly with our most experienced service con- sultants and technical support experts. Eaton stands behind every Powerware product with 7x24 service to ensure reliable power for your most demanding applications.
Service Contact
Information
Customer Support Center
1.800.356.5737
•Small Powerware UPS and Battery Services
•Technical Support
Customer Reliability Center
1.800.843.9433
•Large Powerware UPS and Battery Services
•Powerware DC Services
•Powerware Software Services
Looking for additional information?
Are you uncertain about the right product for your application? Are you wondering where you can buy Powerware products and would like to have a quote prepared for you? Perhaps you want to sign up to be a part of the Powerware Power Alliance reseller program? Your answers are only a toll-free phone call away from our team of sales specialists who can answer your questions. You can also visit our Web site for detailed product and program information or send us an e-mail.
1.800.356.5794 - US 1.800.461.9166 - Canada
www.powerware.com e-mail: info@powerware.com
Complete Electrical Services
Eaton Electrical Services & Systems is dedicated to providing comprehensive solutions to improve costs, uptime, reliability, power quality and safety. Our com- mitment to creating stronger relationships with our cus- tomers is demonstrated by our lineup of technical exper- tise and support services
We provide unsurpassed expertise to integrate new products and solutions. We are on call 24/7/365 for Crisis response services. With one phone call to our 1-800-498- 2678 we are able to mobilize hundreds of engineers, tech- nicians and service person- nel with the sole purpose of bringing your electrical sys- tems back on-line quickly.”
Whether you have single or multiple sites, Eaton has the capabilities and the exper- tise to function as your total solutions provider.
