TOC | INDEX |
Section 5: Maintenance and
Troubleshooting
The unit is designed to operate for extended periods of time with very little attention. In fact, no regular maintenance is recommended other than cleaning the outside case.
NOTE: Do NOT attempt to oil or grease the unit’s Robotic Arm shaft or other components. You will likely cause more harm than good! Any moving parts are designed to be run for the life of the machine with no additional lubrication required.
A. CLEANING THE CASE
Use a clean, white rag with a small amount of water or isopropyl alcohol to clean the Autoloader and printer's outside cases and CD trays. Stronger cleaning solutions are NOT recommended because they may damage the paint and plastic materials from which the parts are manufactured.
Always disconnect your Autoloader's power cord before cleaning. Resume operation only after the surfaces are completely dry.
B.TECHNICAL SUPPORT
If you have difficulties in operating your Autoloader, the procedures in this manual and the software User's Guide should, in most cases, solve the problem. If you still have difficulty, contact the technical support number listed below.
Source | Location |
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Primera Knowledge Base | www.primera.com/knowledgebase.html |
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Primo DVD Software Help files | Open the software. Click on the Help |
| Menu - Get Help |
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SureThing Software Help files | Open the software. Click on the Help |
| Menu - Contents |
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Email Support | www.primera.com/contact_tech_support.cfm |
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Chat Support | www.primera.com/knowledgebase.html |
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Phone Support | |
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20 Maintenance and Troubleshooting
