Troubleshooting

Please review the following table to solve common problems you may encounter with your printer. You may also visit www.printek.com for additional “FAQ’s” that may assist you. If you are still unable to solve your problem, please contact the company where you purchased your printer or contact Printek Technical Support at (800) 368-4636.

Problem

Possible Cause

Solution

Printer will not turn on.

Battery not installed properly.

Install battery as described on label in

 

 

battery compartment.

 

Discharged battery.

Recharge battery overnight.

“Battery Charging” indicator

Battery already fully charged.

No action required.

does not light or does not stay

Power adapter not receiving power.

Check building/vehicle circuit

lit when power adaptor is

 

breakers/fuses.

plugged in.

Battery not installed properly.

Install battery as described on label in

 

 

battery compartment.

 

Faulty AC adaptor.

Replace adapter.

Battery not charging.

Faulty battery.

Replace battery.

Poor print quality.

Low battery.

Check and recharge battery.

 

Print head dirty.

Clean print head.

 

Poor quality or “old” paper.

Verify paper from approved source.

 

 

Try new roll of paper.

Paper not feeding.

Obstruction in paper path or paper

Check paper path and reinstall paper.

 

improperly installed.

 

 

Not correct thickness paper.

Verify paper from approved source.

Error/MCR indicator is RED.

No Paper

Load new media.

 

Paper jam.

Check paper path and reinstall paper.

 

Error reading MCR data.

Verify magnetic strip on card is facing

 

 

toward paper door.

Print Garbled.

Low Battery.

Check and recharge battery.

 

Improper interface configuration.

Verify printer and host settings match.

 

 

Use self test (page 7) to verify printer

 

 

settings.

Printer will not print.

Low Battery.

Check and recharge battery.

 

Paper not loaded correctly.

Check paper path and reinstall paper.

 

Improper interface configuration.

Verify printer and host settings match.

 

 

Use test print to verify printer setting

 

 

and to verify printer is functioning

 

 

properly.

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Printek Mt2 Series manual Troubleshooting, Problem Possible Cause Solution

Mt2 Series specifications

The Printek Mt2 Series offers a range of cutting-edge thermal printers designed for versatility and high-performance printing in various applications. These printers are recognized for their durability, efficiency, and ease of use, making them suitable for a wide range of industries including retail, logistics, and healthcare.

One of the primary features of the Mt2 Series is its compact design, making it an ideal solution for environments with limited space. The printers are lightweight yet robust, capable of withstanding the rigors of daily use. They are specifically engineered for both portable and fixed applications, allowing businesses to print invoices, labels, and receipts on the go or at a designated workstation.

The Mt2 Series employs advanced thermal printing technology, which enables high-speed printing at an impressive resolution. This ensures that every print job is sharp and clear, with barcodes and text that are easily readable. The printers support a range of media types, including direct thermal and thermal transfer, which provides flexibility depending on the specific requirements of a business.

Connectivity is another standout characteristic of the Mt2 Series. These printers come equipped with multiple interfaces, including USB, Bluetooth, and Wi-Fi options, enabling seamless integration into existing systems. Whether mobile or stationary, the printers can easily connect to other devices, ensuring efficient workflow processes.

Furthermore, the Mt2 Series features user-friendly interfaces designed to streamline operations. With simple control buttons and an intuitive LCD display, users can navigate settings and monitor printer status with ease. This minimizes downtime and enhances productivity, allowing employees to focus on their core tasks instead of troubleshooting equipment.

Maintenance of the Mt2 printers is straightforward, with easy access to print heads and other components for cleaning and replacement. This feature helps extend the life of the printer and maintain consistent print quality over time.

In summary, the Printek Mt2 Series stands out for its combination of compact design, advanced thermal printing capabilities, versatile connectivity options, and user-friendly operation. These characteristics make it a powerful tool for businesses seeking reliable and efficient printing solutions tailored to their unique needs. Whether used in retail, logistics, or any other field, the Mt2 Series provides an optimal balance of performance and convenience.