Troubleshooting
Please review the following table to solve common problems you may encounter with your printer. You may also visit www.printek.com for additional “FAQ’s” that may assist you. If you are still unable to solve your problem, please contact the company where you purchased your printer or contact Printek Technical Support at (800)
Problem | Possible Cause | Solution |
Printer will not turn on. | Battery not installed properly. | Install battery as described on label in |
|
| battery compartment. |
| Discharged battery. | Recharge battery overnight. |
“Battery Charging” indicator | Battery already fully charged. | No action required. |
does not light or does not stay | Power adapter not receiving power. | Check building/vehicle circuit |
lit when power adaptor is |
| breakers/fuses. |
plugged in. | Battery not installed properly. | Install battery as described on label in |
|
| battery compartment. |
| Faulty AC adaptor. | Replace adapter. |
Battery not charging. | Faulty battery. | Replace battery. |
Poor print quality. | Low battery. | Check and recharge battery. |
| Print head dirty. | Clean print head. |
| Poor quality or “old” paper. | Verify paper from approved source. |
|
| Try new roll of paper. |
Paper not feeding. | Obstruction in paper path or paper | Check paper path and reinstall paper. |
| improperly installed. |
|
| Not correct thickness paper. | Verify paper from approved source. |
Error/MCR indicator is RED. | No Paper | Load new media. |
| Paper jam. | Check paper path and reinstall paper. |
| Error reading MCR data. | Verify magnetic strip on card is facing |
|
| toward paper door. |
Print Garbled. | Low Battery. | Check and recharge battery. |
| Improper interface configuration. | Verify printer and host settings match. |
|
| Use self test (page 7) to verify printer |
|
| settings. |
Printer will not print. | Low Battery. | Check and recharge battery. |
| Paper not loaded correctly. | Check paper path and reinstall paper. |
| Improper interface configuration. | Verify printer and host settings match. |
|
| Use test print to verify printer setting |
|
| and to verify printer is functioning |
|
| properly. |
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