Proline PLJW129, PLJW109 Upon Receipt Of Your Hood, Damaged Returns, Undamaged Returns

16  PROLINE RANGE HOODS

RETURNS

UPON RECEIPT OF YOUR HOOD:

1)Inspect your hood for any damage in shipping

2)Plug in and test controls (lights, fan)

3)Call 1-877-901-5530 within 7 days to report any damage

Please note: you must report any damage directly to PROLINE within 7 days of receipt if you wish to receive a replacement or refund.

RETURNS

Damaged Returns

1.You must report damage directly to PROLINE within 7 days to receive a full refund.

2.Send a photo showing the damage. We need this before we can approve your damage claim.

3.Once your claim is approved, we will arrange for a damage pickup.

4.A new replacement hood will be sent to you after the damaged hood has been received and inspected.

Please Note: Free returned shipping only applies to 48 contiguous United States. Hawaii, Alaska and Canada must pay regular shipping rates.

Undamaged Returns

1.Contact PROLINE Customer Support within 30 days with your intent and reason for refund

2.You will pay a 20% factory restocking fee

3.You will be responsible for all returned shipping costs. We can help arrange for a pickup if requested.