HP C30 manual TAG 200 IGS Internal Communication Malfunction, Was an error code displayed?

TAG 200: IGS Internal Communication Malfunction

Error Code: 401, 454, 455, 500-509, 520-530, 540-566, 570, 571, 577-585, 600-605

Symptoms: IGS board failure

Possible Causes: IGS program error

Possible Defects: Wiring or connectors

IGS board

Software

Signal interface

1 Turn the printer off and unplug the power cord.

•Verify that J/P31, J/P32, J/P33, J/P79, and J/P74 are connected properly.

•Power-on-reset the printer.

Has the problem been resolved?

No: Continue.

Yes: A loose connector was at fault. Turn to TAG 002: Check & Problem Resolution.

2 Was an error code displayed?

No: Refer to the mechanical malfunctions cross-reference table in “Mechanical Malfunction/ TAG Cross-Reference” on page 2-12 .

Yes: Continue.

3 If the operator panel displayed more than one error code, was it the first code that displayed on the panel that led you to this TAG?

No: Look in “Error Code/TAG Cross-Reference” on page 2-3for the first error code that dis- played, then turn to the TAG referenced in the table.

Yes: Continue.

4 Turn the printer off.

•Disconnect J/P31 and J/P79.

•Check P31-34 for continuity to ground.

Is there continuity to ground?

No: Continue.

Yes: Replace wire harness W46, then turn to TAG 002: Check & Problem Resolution.

5 Replace the IGS board, making sure that IGS EPROM version is correctly matched to the software release installed on the printer.

•Power-on-reset the printer.

Has the problem been resolved?

No: Reinstall the original IGS board and continue.

Yes: Turn to TAG 002: Check & Problem Resolution.

6 Does this printer contain a hard drive?

No: Continue.

Yes: Go to #8 in this TAG.

3-108 Troubleshooting Analysis Guide (TAGs)