TAG 001: Troubleshooting a Problem

If you are not sure how to troubleshoot a printer problem, start with this TAG. This and all TAGs assume you are familiar with standard procedures, such as power-on-reset, presented in Chapter 1, “Printer and Troubleshooting Overview” . In addition, TAG may refer you to Chapter 2, “TAG Cross- Reference Tables” , which contain:

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Error code cross-reference table

Arranged by error code; refers you to the TAG associated with the code.

Print quality cross-reference table

Arranged by description of print-quality problem; refers you to the TAG associated with the problem.

Mechanical malfunction cross-reference table

Arranged by description of the mechanical malfunction; refers you to the TAG associated with the malfunction.

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To start:

 

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Disconnect all peripheral cables.

 

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Power-on-reset the printer.

Did all of the status lights come on, followed by 888 flashing briefly and an error code?

No: Run test prints, following the procedure described in Chapter 1, “Printer and Troubleshooting Overview” , then repeat this step. If the answer is still no, refer to the mechanical malfunctions cross-reference table in Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow. Then turn to that TAG.

Yes: Note the error code and continue.

2 Power-on-reset the printer.

Did the power-on-reset end with an error code?

No: Continue.

Yes: Refer to the error code cross-reference table in Chapter 2, “TAG Cross- Reference Tables” , using either the code that displayed after steps 1 and 2, or if multiple error codes continue to appear, the first error code that displays. Turn to the TAG associated with the code.

3 Did only the READY light come on with no numeric display?

No: Continue.

Yes: Go to TAG 753: External Communications Malfunction.

4 Did only the READY and ON LINE lights come on with no numeric display?

No: Continue.

Yes: Go to TAG 753: External Communications Malfunction.

5 Did the READY, ON LINE, and JOB IN PROCESS lights come on with no numeric

Troubleshooting Analysis Guide (TAGs)

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