10 Run a job which is known to be good.

•Compare the output from the problem print job to the output from the good print job.

Can you identify the problem?

No: Return to the beginning of the TAG, following the procedures carefully to determine the kind of problem your customer has.

Yes: Identify the problem as either a print quality problem or a mechanical malfunction, find the problem in the appropriate cross-reference table, identify a TAG addressing that prob- lem, then turn to that TAG.

Troubleshooting Analysis Guide (TAGs)

3-7