HP C30 manual TAG 023 Paper Jam in the Output Area, Is error code 023 displayed?

TAG 023: Paper Jam in the Output Area

Error Code:	023
Possible Causes:	Paper path obstruction
	Output tray obstruction
Possible Defects:	Exit paper sensor
	Fuser drive unit
	Exit roller assembly
	Exit pinch roller assembly
	PCL board
	Connectors or wiring

If the printer has a high capacity output unit (HCO), unplug and remove it before you begin. Test the printer without the HCO; if the problem remains, proceed with this TAG. If the problem occurs only with the HCO, the HCO is causing the problem. Repair or replace the HCO.

1 Turn the printer off and unplug the power cord.

•Verify that J/P50 and J/P40 are connected properly.

•Check the paper path and remove any paper jams.

•Check the output tray and remove any paper jams.

•Power-on-reset the printer.

•Run test prints.

Is error code 023 displayed?

No: Loose connectors or obstructions were at fault. Turn to TAG 002: Check & Problem Res- olution.

Yes: Continue.

2 Is paper stopped or jammed at the output tray?

No: Continue.

Yes: Go to #5 in this TAG.

3 Inspect the exit paper sensor actuator for damage or binding.

Is it in good working order?

No: Repair or replace the exit paper sensor actuator, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

4 Turn the printer off and unplug the power cord.

•Disconnect J/P40 and J/P49.

•Check the following for continuity: P40-24 to P49-2,

P40-26 to P49-1, and

Troubleshooting Analysis Guide (TAGs) 3-39