TAG 023: Paper Jam in the Output Area
Error Code: | 023 |
Possible Causes: | Paper path obstruction |
| Output tray obstruction |
Possible Defects: | Exit paper sensor |
| Fuser drive unit |
| Exit roller assembly |
| Exit pinch roller assembly |
| PCL board |
| Connectors or wiring |
If the printer has a high capacity output unit (HCO), unplug and remove it before you begin. Test the printer without the HCO; if the problem remains, proceed with this TAG. If the problem occurs only with the HCO, the HCO is causing the problem. Repair or replace the HCO.
1 Turn the printer off and unplug the power cord.
•Verify that J/P50 and J/P40 are connected properly.
•Check the paper path and remove any paper jams.
•Check the output tray and remove any paper jams.
•
•Run test prints.
Is error code 023 displayed?
No: Loose connectors or obstructions were at fault. Turn to TAG 002: Check & Problem Resolution .
Yes: Continue.
2 Is paper stopped or jammed at the output tray?
No: Continue.
Yes: Go to #5 in this TAG.
3 Inspect the exit paper sensor actuator for damage or binding.
Is it in good working order?
No: Repair or replace the exit paper sensor actuator, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
4 Turn the printer off and unplug the power cord.
•Disconnect J/P40 and J/P49.
•Check the following for continuity:
Troubleshooting Analysis Guide (TAGs) |