TAG 802: Prints With Voids or White Spots
Error Code: | 802 |
Possible Causes: Wrong weight or type of paper loaded
Possible Defects: Photoconductor unit
Developer unit
1 Perform the
•Confirm that the paper in the cassettes meets paper specifications, outlined in the Guide to Operations manual.
•Turn the printer on.
•Run test prints.
Has the problem been resolved?
No: Continue.
Yes: Contamination was at fault. Turn to TAG 002: Check & Problem Resolution.
2 Check the voltages, as outlined in Chapter 9, “General Printer Maintenance” .
Are the voltages correct?
No: Replace the high voltage power supply unit, then turn to TAG 002: Check & Problem Resolution.
Yes: Continue.
3 Have the photoconductor unit, developer unit, and fuser unit been replaced recently?
No: Continue.
Yes: Refer to the Chapter 4, “Print Quality Samples” . Compare the test prints with the print samples and identify a sample having the same print flaw as the test prints; turn to the TAG listed under the sample.
4 Replace the photoconductor unit and main charger.
•Run test prints.
Has the problem been resolved?
No: Reinstall the original photoconductor unit and main charger, and continue.
Yes: Turn to TAG 002: Check & Problem Resolution.
5 Replace the developer unit and toner cartridge.
•Run test prints.
Has the problem been resolved?
No: Reinstall the original developer unit and continue.
Yes: Turn to TAG 002: Check & Problem Resolution.
Troubleshooting Analysis Guide (TAGs) |