display?

No: Refer to Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow, then turn to that TAG.

Yes: Continue.

6 Run test prints from the upper cassette by completing the following:

Power-on-reset the printer.

Run test prints from the upper cassette.

Did an error code appear while running the prints?

No: Continue.

Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow, and then turn to that TAG.

7 Run test prints from the lower cassette by completing the following:

Press STOP and allow the cycle to finish.

Remove the upper cassette.

Power-on-reset the printer.

Run test prints from the lower cassette.

Did an error code appear while running test prints?

No: Continue.

Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow, then turn to that TAG.

8 Check communications by completing the following:

Turn the printer off.

Reinstall all communication cables.

Reinstall the upper cassette.

Power-on-reset the printer.

Re-run the customer’s problem print job.

Does the job fail?

No: Continue.

Yes: Go to TAG 753: External Communications Malfunction.

9 Complete the following:

Run test prints.

Re-run the customer’s problem print job.

Does an error code appear?

No: Continue.

Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” , then turn to TAG indicated in the table.

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Troubleshooting Analysis Guide (TAGs)