HP C30 manual Display?, Did an error code appear while running the prints?, Does the job fail?

display?

No: Refer to Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow, then turn to that TAG.

Yes: Continue.

6 Run test prints from the upper cassette by completing the following:

•Power-on-reset the printer.

•Run test prints from the upper cassette.

Did an error code appear while running the prints?

No: Continue.

Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow, and then turn to that TAG.

7 Run test prints from the lower cassette by completing the following:

•Press STOP and allow the cycle to finish.

•Remove the upper cassette.

•Power-on-reset the printer.

•Run test prints from the lower cassette.

Did an error code appear while running test prints?

No: Continue.

Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” to determine which TAG to follow, then turn to that TAG.

8 Check communications by completing the following:

•Turn the printer off.

•Reinstall all communication cables.

•Reinstall the upper cassette.

•Power-on-reset the printer.

•Re-run the customer’s problem print job.

Does the job fail?

No: Continue.

Yes: Go to TAG 753: External Communications Malfunction.

9 Complete the following:

•Run test prints.

•Re-run the customer’s problem print job.

Does an error code appear?

No: Continue.

Yes: Look up the code in Chapter 2, “TAG Cross- Reference Tables” , then turn to TAG indi- cated in the table.

3-6 Troubleshooting Analysis Guide (TAGs)