TAG 020: Paper Jam/Misfeed in Upper Cassette Area

Error Code:

020

Possible Causes:

Paper incorrectly loaded

 

Wrong weight or type of paper loaded

 

Paper path obstructed

Possible Defects:

Upper pick-up roller assembly

 

Upper feed roller assembly

 

Upper pick-up roller drive assembly

 

Upper paper guide assembly

 

Lower paper guide assembly

 

Upper paper cassette

 

Pick pressure adjustment

 

Main drive gear assembly

 

Paper feed drive belt

 

Paper feed drive idler assembly

 

Paper timing sensor.

 

Wiring or connectors

 

PCL board

1 Check both paper paths and remove any paper jams.

•Make sure paper is loaded properly in both cassettes.

•Make sure the paper guides are positioned properly.

•Make sure the upper pick-up roller, feed roller, and pinch roller assemblies are clean.

•Verify that J/P40, J/P60, J/P66, and J/P68 are connected properly.

•Confirm that the paper in the cassettes meets paper specifications, described in the Guide to Operations manual.

•Power-on-reset the printer.

•Run test prints from the upper cassette.

Is error code 020 still displayed?

No: Go to #14 in this TAG.

Yes: Continue.

2 Turn the printer off and inspect the following for damage or binding:

•Upper paper guide assembly

•Lower paper guide assembly

•Paper feed drive belt

•Paper feed drive pulley

•Paper feed drive idler assembly

•Main drive gear assembly

•Upper pick-up roller drive assembly

Are all the parts in good working order?

No: Replace any damaged parts, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

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Troubleshooting Analysis Guide (TAGs)