10 Run diagnostic test 111.

Watch the printhead LEDs while the test is running.

Do the LEDs illuminate?

No: Go to #18 in this TAG.

Yes: Continue.

11 Are the prints blank without dark bands?

No: Go to #15 in this TAG.

Yes: Continue.

12 Remove the photoconductor unit and place it in its protective packaging.

Remove the developer unit.

Inspect the drive coupling on the developer unit for damage.

Is the coupling damaged?

No: Continue.

Yes: Replace the developer unit, then turn to TAG 002: Check & Problem Resolution.

13 Rotate the drive coupling on the developer unit clockwise.

Watch the magnetic brush.

Does the magnetic brush turn?

No: Replace the developer unit, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

14 Reinstall the photoconductor unit.

Run diagnostic test 009.

Watch the developer drive coupling at the rear of the developer unit cavity.

Does the developer drive coupling turn?

No: Repair or replace the main drive gear assembly, then turn to TAG 002: Check & Problem Resolution.

Yes: Replace the high voltage unit, then turn to TAG 002: Check & Problem Resolution.

15 Do the prints have one or more horizontal dark bands?

No: The problem has not been identified. Go back to TAG 001: Troubleshooting a Problem and begin again.

Yes: Continue.

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Troubleshooting Analysis Guide (TAGs)

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Image 202
HP C30 manual Do the LEDs illuminate?, Are the prints blank without dark bands?, Is the coupling damaged?