P40-13 to P49-3.

Is there continuity?

No: Repair or replace the connectors or wiring from:

P40-26 to J/P50-1 to P49-1,

P40-24 to J/P50-2 to P49-2, or

P40-13 to J/P50-3 to P49-3.

Yes: Replace the exit paper sensor.

5 Turn the printer off and unplug the power cord.

Open the back cover and install an interlock bypass tool.

Remove the fuser drive cover.

Inspect the following for damage, binding, or contamination:

Exit roller assembly

Exit roller drive gear

Exit pinch roller assembly

Are all the parts in good working order?

No: Replace the defective parts, then turn to TAG 002: Check & Problem Resolution.

Yes: Continue.

6 Remove the fuser unit.

Inspect the following for damage or binding:

Fuser drive assembly

Fuser drive belt

Main drive gear assembly

Are all the parts in good working order?

No: Replace the defective parts, then turn to TAG 002: Check & Problem Resolution.

Yes: Reinstall the fuser unit and continue.

7 Run diagnostic test 009.

Watch the fuser drive and the exit roller assembly.

Are they in good working order?

No: Replace the defective parts, then turn to TAG 002: Check & Problem Resolution.

Yes: Replace the fuser unit, then turn to TAG 002: Check & Problem Resolution.

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Troubleshooting Analysis Guide (TAGs)