TAG 002: Check & Problem Resolution
Note
Follow the procedure described in this TAG when you have completed an action to resolve a problem, and are sent to this TAG from another TAG
1 Complete any actions directing you to this TAG.
•Make sure all connectors, covers, parts, and hardware have been reinstalled.
In the course of resolving the printer problem, did you complete the
No: Continue.
Yes: Go to #3 in this TAG.
2 Clean the printer thoroughly, following the
1Remove these major printer supplies:
•Photoconductor unit; place it in its protective packaging
•Cleaner unit
•Developer unit
•Fuser unit
2Inspect and vacuum the printer:
•Inspect the areas in the printer around the developer unit, cleaner unit, photoconductor unit, and fuser unit for damage and wear.
•Vacuum these areas to remove all excess toner, contamination, and/or foreign objects.
3Clean internal areas:
•Clean the erase lamp with a cotton swab.
•Clean the printhead bias plates with a soft cloth.
•Clean the LED lens with a cotton swab, making sure no lint remains on the lens.
4Inspect and clean the fuser unit:
Warning
The fuser unit may be hot
•Inspect the unit for damage and contamination; repair or replace as necessary.
•Clean the fuser unit connector, both on the fuser unit and in the printer, with a cotton swab.
•Vacuum in and around the rollers to remove excess toner, contamination, and any foreign objects.
•Reinstall the fuser unit.
5Inspect and clean the developer unit:
•Inspect the unit for damage or contamination; repair or replace as necessary.
•Clean any excess toner from the developer unit with a soft cloth.
•Clean the toner patch sensor lens with a cotton swab, making sure no lint remains on the lens.
•Vacuum the felt areas around the magnetic roller, being careful not to vacuum toner from
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