5Remove the photoconductor unit.

Figure 1-4.Producing a Toner Patch on the Photoconductor Unit

6Examine the photoconductor unit to verify that a toner patch has been produced. You may have to rotate the belt slightly to observe the patch.

Caution

Do not touch the surface of the photoconductor belt; this damages the belt and results in poor print quality.

Completing a Service Call

After resolving any printer problem, complete the service call as follows:

1Reassemble the printer.

2Perform the every-call cleaning procedure, described in Chapter 9, “General Printer Maintenance” .

3If you have removed the printer’s diskette(s), reinstall them.

4Power-on-reset the printer.

5Clear the error log. (See the procedure described next.)

6Run test prints in both the simplex and duplex mode from both the upper and lower paper cassettes.

7Fill in the Repair/Maintenance log. Make sure the problem description and steps taken to resolve the problem are clearly documented.

Printer and Troubleshooting Overview

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