Vertical Communications TeleVantage 7.5 manual Using dialing services, Entering a phone number

Using dialing services _____________________________________

Dialing services let you place external calls using different phone lines or telecommunication services. Your TeleVantage system administrator may have set up one or more dialing services with names like “Phone number” or “Chicago Centrex” with access codes of 9 or 8 so that you can identify it by name in ViewPoint and also easily dial it with your phone.

The dialing services available to you depend on how your system is set up (many systems only have one dialing service for all phone numbers). Your TeleVantage system administrator can tell you how to choose the appropriate dialing service for the following types of calls:

QLocal or long-distance calls

QCalls to a PBX or Centrex extension

QCalls to a user on another TeleVantage system through an Internet connection

QCalls to an IP (Internet) address, such as a Microsoft NetMeeting terminal

Entering phone numbers using various types of dialing service

Whenever ViewPoint prompts you to enter a number, you can select a dialing service in the Call Using field.

Entering a phone number

If you selected a phone number dialing service in the Call Using field, enter a phone number in the Number field. Use the following guidelines:

QFor local calls, you can enter the number with or without the city or area code. TeleVantage will automatically dial the number correctly based on the dialing service settings configured by your administrator. You do not need to enter the long-distance prefix as part of a long-distance number.

QTo enter a phone number for international dialing, enter the country code followed by the phone number, for example, 44 020 7323 8299. You do not need to enter the international dialing prefix (011 in North America) with an international number.

Entering a Centrex or a PBX extension

If you selected a Centrex or PBX dialing service in the Call Using field, including to call a remote TeleVantage Server, enter the Centrex or PBX extension number you want to dial in the Extension field.

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