Vertical Communications TeleVantage 7.5 manual Transferring a call, Using direct transfer

Transferring a call

You can transfer a call to another TeleVantage extension or an external phone number in one of the following ways:

QBlind transfer. Transfer a call without talking to the recipient.

QSupervised transfer. Transfer a call after speaking to the recipient first.

Note: You can also transfer a call back to the auto attendant (your company’s main menu). Ask your TeleVantage system administrator for the auto attendant’s extension or view it in ViewPoint’s Extensions list.

To perform a blind transfer

1.Press Flash 1.

2.Enter the extension or external phone number to which you want to transfer the call. If you do not know the extension, press 411 and select the recipient by name. When dialing an external number, include the access code, for example, 9.

3.Hang up. The call is transferred.

To perform a supervised transfer

1.Press Flash 1.

2.Enter the extension or external phone number to which you want to transfer the call. If you do not know the extension, press 411 and select the recipient by name. When dialing an external number, include the access code, for example, 9.

3.Wait for an answer. If the recipient answers, introduce the call. The caller remains on hold.

4.Do one of the following:

Q To complete the transfer when the recipient agrees to accept the call, hang up or press Flash 2. The call is transferred to the recipient.

Q To cancel the transfer, press Flash 1. You are disconnected from the recipient and reconnected to the caller. Use this command if the recipient declines the call or does not answer.

Using direct transfer

Your system administrator can put you into direct transfer mode, which disables all call-handling commands other than transfer. To transfer a call in direct transfer mode, simply press Flash and enter the extension or number. Complete blind or supervised transfers as described in the previous sections.

When in direct transfer mode, you can transfer calls directly to a user’s voicemail by pressing * after the extension. For example, in direct transfer mode Flash 115 * transfers the call to the voice mailbox at extension 115.

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