Vertical Communications TeleVantage 7.5 manual Incoming call indicators, Customized ring patterns

Incoming call indicators ___________________________________

When you receive a call, the “ringing bell” button appears in the system tray on your Windows taskbar (see the next figure). Hold the mouse pointer over the button to see who is calling by phone number and name, if available.

Right-click the button for a shortcut menu of call-handling commands such as Take Call and Take Message. Double-click the button to bring ViewPoint to the front of your desktop.

TeleVantage can also give you information about an incoming call on the phone, in the following ways:

QCall announcing. TeleVantage announces the caller’s name and gives you the choice of accepting the call or sending it to voicemail. See “Call announcing” on page 4-2 and “Customizing or turning off call announcing” on page 18-6 for more information.

QCall waiting. When you are on a call, TeleVantage alerts you of an incoming call by playing the call waiting tone (two beeps). See “Call waiting” on page 4-3 for more information.

QCaller ID display. If you have a telephone with a Caller ID display, you can use it to see the Caller ID of the incoming call. See “Displaying Caller ID on a phone” on page 18-8 for more information.

QCustomized ring patterns. See the next section.

Customized ring patterns

You can set ring patterns for incoming calls of a particular category or type. The type of ring then allows you to quickly identify the type of incoming call. For example, you can use one ring for internal callers and two rings for external callers. For instructions, see “Changing ring patterns” on page 18-11.

Other options for incoming calls

The ViewPoint \ Call Alerts tab of the Options dialog box offers you other ways TeleVantage can signal an incoming call. See “Customizing incoming call behavior” on page 18-16 for more information.

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