Vertical Communications TeleVantage 7.5 manual Playing recorded audio into a call, Privacy

To play a call you just recorded

1.Go to your Voicemail \ Inbox folder, or open another mailbox if your system is set up differently.

2.Select the recording.

3.Choose Actions > Play.

Note: You can also play call recordings from the Call Log. See “Listening to a recorded call from the Call Log” on page 14-9.

Using the telephone commands

You can start and stop recording your calls using the *16 telephone command. See “Recording a call” on page 4-9. You can also use the telephone commands to listen to recordings in your Inbox. See “Listening to and managing your voicemail” on page 5-4.

Privacy

It is the responsibility of you and your administrator to comply with any federal or other applicable statutes regarding the recording of phone calls. Vertical, Inc. disclaims any responsibility for failing to comply with such regulations.

Playing recorded audio into a call

You can play greetings or voice messages into a call. Both parties hear the audio recording. You can use this feature to store and play pre-recorded information such as long “Hello” greetings when you answer the phone, or later in the call for such things as driving directions. You can also play your voice messages to a caller to discuss the contents of a message while on the phone.

While the audio is playing, you and the other parties in the call can talk and be heard, although you will be talking over the audio.

Notes

QYou can play audio into any calls you control, for example, calls you put on hold or parked. When you leave a call, any recorded audio you started playing stops.

QWhile audio is playing, some transfer commands are disabled, for example, transferring the call directly to voicemail. This is because TeleVantage creates a conference call behind the scenes when playing audio, and there are restrictions on handling conference calls (see “Transferring a conference call” on page 12-14). A “(Playing)” indicator appears in the Call Monitor as a reminder.

CHAPTER 11. RECEIVING AND HANDLING CALLS IN VIEWPOINT 11-13