Vertical Communications TeleVantage 7.5 manual Putting a call on hold, Call-handling commands

Call-handling commands

When you press Flash to put a call on hold, you hear a menu of call-handling commands (see the next table). The caller does not hear this verbal menu.

Flash + Call-handling Commands

1Transfer the call.

2Send the call to voicemail.

3Disconnect from the call.

4Reconnect to the call.

5Create a conference call.

6Park the call.

7Use silent hold (mutes menu until next keypress).

8Send a Flash command to an external Centrex or PBX system rather than to TeleVantage.

#Get an internal dial tone (dial a new call or use telephone commands beginning with *).

*11	Enter an account code for the call or change the
	account code already entered.
*16	Start recording the call. Press again to stop recording.
Flash	Reconnect to the call.

The remainder of this chapter explains these call-handling commands in detail.

Putting a call on hold

After you answer a call, you can put it on hold by pressing Flash. To return to the call, press Flash again or press 4.

Important: You cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If you do, the call is disconnected.

Notes

QIf you hang up and have a call on hold, the ringback feature in TeleVantage rings your phone after a period of time. To disable ringback or change the ringback time, see “Turning ringback for calls on hold on and off” on page 18-9.

QUse the Flash button rather than the Hold button on your phone. With Flash, callers hear music (if your system has music-on-hold set up). If you use your phone’s Hold button, callers hear nothing.

CHAPTER 4. ANSWERING AND HANDLING CALLS ON THE PHONE 4-7