Vertical Communications TeleVantage 7.5 manual 18-7

QExternal. Calls from external callers who choose your extension from an auto attendant or are transferred to you by another user.

QExternal Direct. Calls from external callers who dial you directly. If you have a Direct Inward Dial (DID) number, or if a trunk line is routed directly to your extension, you may receive these types of calls. Ask your TeleVantage system administrator about whether your phone is set up in either of these ways.

To turn call announcing off for a type of call, uncheck it for that type. With call announcing turned off, you are connected directly to the caller when you answer your phone.

Note: If your call announcing settings are different for internal and external calls, it can be helpful to set different ring patterns for internal and external callers (see “Changing ring patterns” on page 18-11). You can then tell by the ring pattern whether you will hear the caller or the call announcing prompt when you pick up the phone.

4.Use the following options in conjunction with call announcing for external calls:

Q Ask callers without a voice title for their names. By default, if call announcing is turned on, contacts and users without voice titles are prompted to say their names. When you pick up the phone, you hear, “Call from,” followed by what they say. If you uncheck this field, callers are not prompted to say their names.

With this field unchecked, when you receive a call from a caller without a voice title you will hear either “Call from internal user,” “Call from external caller,” or “Call from contact,” depending on the caller.

QIf Caller ID is present, do not ask for their name. If checked, incoming callers with Caller ID are not prompted to say their names. This is a useful setting if you have a phone with a Caller ID display. You can skip asking the caller for a name if you can see on your Caller ID display who is calling.

If unchecked, all callers without voice titles are prompted to say their names.

QAnnounce who is transferring. Check this option if you want to hear the name of the person transferring a call to you. For example, if checked, you would hear “Helen Shire is transferring a call from Shane West.” To announce who is transferring, you must have call announcing turned on for internal calls. If it is not turned on, you are connected directly to transferred calls.

5.Click OK.

CHAPTER 18. CUSTOMIZING VIEWPOINT 18-7