Vertical Communications TeleVantage 7.5 manual

USING TELEVANTAGE

15-2

About call forwarding and routing lists _______________________

TeleVantage provides two ways of receiving your calls at a phone other than your own, ensuring that you do not miss important calls when you are away from your desk:

Q Call forwarding. Your incoming calls ring at another phone. You can use another extension or an external number (for example, your home phone number). Click Tools > Call Forwarding to forward your calls to another number (see “Forwarding calls” on page 15-3).

Q Routing lists. Your incoming calls try a series of phone numbers until you answer at one of them. Open the Routing Lists folder to create routing lists (see “Using routing lists” on page 15-7).

For more information about working with TeleVantage calls and ViewPoint at a remote location, see Chapter 6.

Call forwarding and Where I Am

When you forward your calls, you change a TeleVantage active setting called Where I Am. This setting specifies the phone (extension or external number) that rings when you receive incoming calls. By default, Where I Am is your TeleVantage station. You can change Where I Am in the following ways:

Q Forward your calls. Where I Am becomes the number to which your calls are forwarded. See the next section, “Forwarding calls.”

Q Select a personal status with a unique Where I Am number. Where I Am becomes the number specified in the personal status preference. See Chapter 9.

Q Change your active settings directly. Where I Am becomes the number you specify. See “Personal status and your active settings” on page 9-9.

To view your current Where I Am location, choose Tools > Active Settings.