Vertical Communications TeleVantage 7.5 Grabbing and holding the call, To grab and hold a call

3.Pick up your phone and listen to the message as it is being left. This is a one-way connection. The caller cannot hear you.

4.To interrupt the message and take the call, choose Actions > Take Call. You are connected to the caller.

You can also listen to a voice message as it is being left via the phone. See “Call announcing” on page 4-2.

Grabbing and holding the call

Choose Actions > Hold when you are momentarily unable to take an incoming call but intend to speak to the caller soon. This command puts callers on hold without your talking to them first and plays a special grab-and-hold greeting that you have recorded. (See “To record a grab-and-hold greeting” in this section.) Callers can wait on hold or leave a voice message. The Status column in the Call Monitor folder shows their choices.

TeleVantage supplies you with an initial grab-and-hold greeting that says, “The person you are trying to reach is on another call. To hold for your party, remain on the line. Otherwise, to leave a message, press 1. To end this call, press 2".

You can rerecord this greeting to say, for example, “This is Angela. I am on another call right now, but if you hold for a moment I will be right with you.” The options that callers hear with this greeting are contained in a separate prompt that only your TeleVantage system administrator can change.

To grab and hold a call

Select the incoming call and choose Actions > Hold.

To record a grab-and-hold greeting

1.Choose Tools > Options. The Options dialog box opens.

2.Click the ViewPoint \ Call Monitor tab.

3.Use the audio controls under Play this greeting when an incoming call is placed on hold to record a grab-and-hold greeting. See “Using the audio controls” on page 8-26.

4.When you have recorded your grab-and-hold greeting, click OK.

Transferring a call without talking to the caller first

You can transfer the call to another extension while it is still ringing. The procedure is the same as transferring a call normally. See “Transferring a call” on page 11-10.

11-8 USING TELEVANTAGE