3.Enter or select the number to dial in one of the following ways:

Q Enter the number to which calls are forwarded in the Name/Number or Name/Extension field. You can also type the name of a contact or user.

Q Click Extensions and select an extension on the list. You can also select a queue, auto attendant, IVR Plug-in, or workgroup.

Q Click Contacts and select a contact on the list. The contact’s default phone number appears in the dropdown list below the main list. If the contact has more than one phone number associated with it, you can select a different number on the dropdown list.

To create a new contact, click to open a new Contact dialog box. To edit the currently selected contact, press ALT and click . See “Entering a new contact” on page 16-4 for more information.

QClick My Numbers. To forward your calls to one of your own phone numbers, such as your home or mobile phone, select it on the list. To forward your calls to another number, type the number in the Number field. For instructions on entering numbers in your My Numbers list, see “Entering My Numbers” on page 12-4.

Note: When you forward calls to a mobile phone, make sure that you check Prompt recipient to accept or decline call on the Options tab. See “Mobile phone issues with routing lists” on page 15-8.

4.To enter an account code that will automatically be associated with all calls forwarded to this number, type a vertical bar character () after the number, followed by the account code.

At this point most users can click OK to complete call forwarding. The following steps are for advanced TeleVantage users.

5.If you want to transfer calls using Centrex service or a remote PBX, check Attempt Centrex/PBX Transfer. See “Forwarding calls over Centrex or PBX trunks” on page 15-6 for an explanation.

6.To set other call forwarding options, click the Call Me at Another Location tab.

You can set any of the following options:

QWait for answer. Enter the length of time in seconds that you want a call to ring the forwarding number before proceeding to the next action on your routing list (usually your voicemail). If you are using the option Prompt recipient for password or Prompt recipient to accept or decline call (described later in this

15-4

USING TELEVANTAGE

Page 216
Image 216
Vertical Communications TeleVantage 7.5 manual 15-4