Vertical Communications TeleVantage 7.5 Status bar Statuses. See personal statuses stop button

4-11

18-6

6-15

18-19

12-14

13-7

16-3

14-7

13-12,18-20

C-12

S

scheduling

call rules, 17-6

notifications of voice mail, 13-15screening calls

with call announcing, 4-2with ViewPoint, 11-7

screening voice mail using the phone, 4-3using ViewPoint, 11-7

screen-pops for calls, 1-3SDNs, using, 4-12searching

for call log entries, for contacts,

Server, changing ViewPoint’s, 8-4shared folders, viewing, 8-25shared voice mail, deleting, 8-25sharing folders, 8-24

sharing stations, 7-2shortcuts to dial calls, 12-11showing

columns, 18-22toolbar buttons, 18-24window elements, 8-12

signing in and out, B-2silent hold, 4-11

SIP accounts, customizing, SIP phones

configuring, 6-14tips for using,

speakerphone, as intercom, 3-6speakers, audio output from, 8-12Speed Dial command, 12-6speed dial shortcuts, 12-11Standard routing list, 15-8stations

imitating on routed calls, 6-10 sharing, 7-2

statistics for queues displayed, C-3when reset,

status bar, 8-12

statuses. See personal statuses stop button, 8-26

stutter dial tone defined, 5-3turning on and off,

supervised transfers defined, 4-8using the phone, 4-8using ViewPoint, 11-11

supervising call center queues overview, C-2

changing agents’ personal status, C-19

monitoring, coaching, and joining agents’ calls, C-16without receiving calls, C-2

supervising users’ calls, support, technical, 1-4

synchronizing with Microsoft Exchange Server, System camp on greeting, 15-14

System Hold Greeting, 15-13

T

tabs

in Call Monitor folder, 11-3in Extensions list, 10-3

TAPI Service Provider overview, 1-3

using from other contact manager applications, 16-13

technical support, 1-4

telephone commands overview, 1-2

after making a recording, 5-7call handling commands, 4-7selecting language of, silencing during hold,

USING TELEVANTAGE I-12