Vertical Communications TeleVantage 7.5 Personal Status, Title, Forwarding, Location, Queue Calls

Column	Description
Personal Status	Name of the user’s current personal status.
Name	For call center queues, this column displays the
	queue’s current status. Queue statuses are:
	Open. The queue is distributing to its calls to
	available agents as normal.
	Closed. You have set the queue to send its
	calls directly to voicemail.
	No agents. All agents in the queue are
	currently signed out or unavailable, so the
	queue is automatically sending its calls directly
	to voicemail.
Title	User’s title, if available.
DID	User’s Direct Inward Dial (DID) number, if one
	exists. This is the number used to dial the user
	directly from an outside line.
Forwarding	If the user has turned on call forwarding, this is the
	extension to which calls are forwarded. If the user’s
	calls are being forwarded to an outside phone
	number, “External number” is displayed.
Location	Shows the name of the TeleVantage Server with
	which the user is associated.
Organization	Shows the user’s Organization, if any.
Queue Calls	Specifies whether the user is currently available to
	receive calls from call center queues.
ACD Calls	If checked, the user is available to receive ACD
	workgroup calls.
Comments	Any notes associated with the extension.
Station	The default station for the extension.
Mailbox	If checked, the extension has a voice mailbox.

10-4 USING TELEVANTAGE