Vertical Communications TeleVantage 7.5 manual Enhancing ViewPoint with Add-ins, Managing Add-ins

Enhancing ViewPoint with Add-ins__________________________

Add-ins are custom executable (.exe) files or Dynamic Link Library (.dll) files that add extra functionality to TeleVantage ViewPoint. Add-ins can enhance ViewPoint with custom toolbar or menu options, or process data behind the scenes, for example, monitoring incoming calls for Caller ID that matches certain criteria.

TeleVantage comes with the following Add-ins:

QTeleVantage SoftPhone. See Appendix F, “Using the TeleVantage H.323 SoftPhone.”

QReverse Phone Number Lookup. See “Using the Reverse Phone Number Lookup sample Add-in” on page 18-26.

QDesktop Alert. See “Using the Desktop Alert Add-in” on page 18-26.

QInstant Messaging. See “Sending an instant message to an extension” on page 10-5.

The sample add-ins provided with TeleVantage are located by default in C:\Program Files\TeleVantage\Client\AddIns.

You can create custom Add-ins using the TeleVantage SDK's Add-in API, as described in the TeleVantage Developer’s Guide, located in the \Manuals directory of the TeleVantage Master CD.

Managing Add-ins

To add, remove, or change options for an Add-in, do the following:

1.Choose Tools > Add-in Manager. The Add-in Manager dialog box opens.

The dialog box lists all Add-ins loaded in ViewPoint so far.

2.To add a new Add-in, click Add. Navigate to the Add-in (a .DLL file) and select it.

To remove an Add-in, click it, then click Remove. The Add-in is detached from TeleVantage, but the Add-in file is not deleted.

To temporarily disable an Add-in without deleting it from the list, click it, then

CHAPTER 18. CUSTOMIZING VIEWPOINT 18-25